Ethan Vanover

Answers 911 emergency and non-emergency telephone calls to assist citizens and visitors with emergency and non-emergency situations; gathers information from caller. Accurately determines type, location, and extent of emergency situations. Codes calls for services appropriately and assists caller in accordance with operational policies, procedures, and protocols. Accurately enters information received into the Computer Aided Dispatch (CAD) system by summarizing the caller’s situation. This includes radio traffic from officers, firefighters, and requests for services from the public for dissemination to appropriate personnel, agency, or person. Operates the CAD system to dispatch police and fire resources in accordance with operational policies, procedures, and protocols. Utilizes various methods of communication including telephone, radio, and telecommunication device for the deaf (TDD) and computer and is able to read, hear and quickly comprehend the information received. Monitors public safety radio frequencies and logs radio traffic while police or fire personnel are on duty. Inputs information for officers through NCIC such as outstanding warrants, criminal histories, vehicle registrations, license status, and stolen items; places calls to other counties to check warrant status. Determines appropriate level of response by field personnel. Read maps and give appropriate directions to location of incident as needed. Logs units in and out of service for accurate shift records. Relay information to an emergency scene and to field units as needed. Notifies other city departments and public utilities concerning emergency situations requiring their involvement. Assist with handling unusual and irregular calls. Enters and/or assists in the communication of Amber, Silver, and Blue alerts. Attends training sessions as required. Provides information and assistance to members of the public. Must have the ability to work different assigned shifts and different days off. Additional Duties: Make appropriate contact with other departments, agencies, businesses, etc. for needed assistance and/or response. Assists other Emergency Communications Personnel as needed. Enters and/or assists in the communication of reverse 911 emergency alerts and notifications. May serve as an emergency communications representative of the department to any agency for the purpose of Police and Fire communications coordination. May serve on a Telecommunicator Emergency Response Taskforce (TERT) or as a tactical dispatcher in an incident communications center. Performs other work as assigned.