Ethan Yates
Collierville
Summary
I have dedicated my time towards developing the necessary skills to be an elite member of the workforce. My objective is to have nurtured the proper skillset, environment, and acquired a position that fulfills my goals.
My mission is to always strive to help people and provide the same excellent service I receive from others. I have broadened my scope of knowledge to encompass my sought after goals and I always look forward to the next opportunity I am presented with.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Home Depot
09.2023 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Certified Pharmacy Technician
Walgreens
08.2022 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed opening and closing duties for pharmacy.
Designated Hitter
Walgreens
01.2021 - 08.2022
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
- Trained new employees on store procedures and protocols, fostering a positive work culture that prioritized teamwork and collaboration.
- Boosted employee morale by consistently demonstrating enthusiasm in daily tasks and interactions with colleagues.
Independent Contractor
BiteSquad.com LLC
04.2020 - 05.2022
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Package Handler
FedEx:Ground
02.2020 - 12.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Convenience Store Clerk
Circle K Convenience Store
03.2019 - 02.2020
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Animal Technician
Desoto County Animal Shelter
09.2018 - 03.2019
- Reduced stress for animals during handling by utilizing appropriate restraint techniques and methods.
- Enhanced facility cleanliness by performing regular sanitation tasks, including cleaning animal enclosures and equipment.
- Improved animal health by conducting routine monitoring and maintaining detailed records of animal behavior and wellbeing.
- Administered medications as prescribed by veterinarians, ensuring timely treatment and optimal health outcomes for animals in care.
- Assisted veterinarians with medical procedures, providing efficient support during examinations and treatments.
- Restrained animals safely during exams and procedures.
- Treated minor injuries and ailments and contacted veterinarians to obtain treatment for animals with serious illnesses or injuries.
Convenience Store Clerk
Loaf N Jug Gas Station
09.2016 - 03.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Retail Cashier
GameStop Hernando MS
10.2015 - 01.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Education
Graphic Design, Web Design
Northwest Mississippi Community College
Senatobia, MSSkills
- Effective communication skills
- Proficient in organization techniques
- Skilled in operating point-of-sale systems
- Proficient in computer and mobile technology
- Effective time management
- Adherence to safety regulations
- Consistent reliability and punctuality
- Sales enhancement techniques
- Problem-solving expertise
Certification
- CPhT - Certified Pharmacy Technician [March 2022]
Educational Courses
- CPE (Career Pathway Experience)
- Keyboarding
- Computer Applications
- Psychology
- Sociology
- Graphic Design
- Web Development
- Advanced Placement Art
Timeline
Order Fulfillment Associate
Home Depot
09.2023 - Current
Certified Pharmacy Technician
Walgreens
08.2022 - 10.2023
Designated Hitter
Walgreens
01.2021 - 08.2022
Independent Contractor
BiteSquad.com LLC
04.2020 - 05.2022
Package Handler
FedEx:Ground
02.2020 - 12.2020
Convenience Store Clerk
Circle K Convenience Store
03.2019 - 02.2020
Animal Technician
Desoto County Animal Shelter
09.2018 - 03.2019
Convenience Store Clerk
Loaf N Jug Gas Station
09.2016 - 03.2017
Retail Cashier
GameStop Hernando MS
10.2015 - 01.2016
Graphic Design, Web Design
Northwest Mississippi Community College
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