Eulises Cervantes Guerrero
Gallatin
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Apprentice Technician
Audi Downtown Nashville
Nashville
09.2023 - Current
- Assisted technicians in diagnosing vehicle issues using specialized diagnostic tools.
- Conducted routine maintenance tasks, including oil changes and tire rotations.
- Maintained a clean and organized work environment to ensure safety and efficiency.
- Assisted customers with vehicle retrieval and inquiries about services.
- Maintained inventory of keys and secured vehicle access procedures.
- Assisted in training new staff on proper parking protocols and safety measures.
- Maintained cleanliness and organization of service areas and customer spaces.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
Automotive Technician
Beaman Toyota
Nashville
04.2023 - 09.2023
- Kept detailed records of repairs, labor involved and parts used.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Rotated tires and checked brakes on vehicles.
Customer Service Representative
Neighborhood Health
Nashville
01.2022 - 04.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Completed basic bookkeeping and document filing.
- Scheduled and confirmed appointments.
- Pulled and organized requested documentation.
Automotive Service Technician
Toyota of North Charlotte
Huntersville
03.2021 - 05.2021
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Evaluated, repaired and aligned vehicle suspensions.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Wrote up detailed repair orders outlining actions and estimated costs.
Package Handler
FedEx
Charlotte
12.2021 - 12.2021
- Resolved conveyor system issues by clearing jams and blockages.
- Assisted in loading delivery trucks with prepared packages
- unloaded returned items from trucks
Auto Parts Counterperson
AutoZone
Gallatin
07.2019 - 11.2020
- Operated point of sales and parts lookup computer systems.
- Opened crates to replenish stocked items in proper aisles.
- Conducted complimentary battery checks, Battery and alternator testing and wiper installations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Followed standards of care and compliance per company and legal requirements.
Warehouse Packer
Gap Factory
Gallatin
05.2020 - 10.2020
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Placed products on conveyors for final wrapping and shipment.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Dishwasher
Blue Grass Country Club
Hendersonville
02.2019 - 06.2019
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Inspected dishes closely to check for remnants of food or dirt.
Kitchen Worker
White House Rehabilitation Center
White House
09.2018 - 12.2018
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Transported trash to dumpster, properly disposing of expired food items.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Education
Certificate of Automotive Engineering - Automotive Engineering
NASCAR Technical Institute
Mooresville, NC10.2021
High School Diploma -
Station Camp High School
Gallatin, TN05.2019
Some College (No Degree) - Foreign Languages Education
Volunteer State Community College
Gallatin, TNSkills
- Customer relations
- Retail sales customer service
- Sales expertise
- Technologically experienced
- Brake systems knowledge
- Tire mounting and balancing
- Time management
- Willing to Learn
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Training
- Applications Advanced Diagnostic Systems 10/21
- Training included 1,440 hours in Automotive Technology/NASCAR Technology: Automotive Engines and Repair, Professional Service Writing, Undercar Automotive, Power Trains, Brakes, Electronic Fundamentals, Electronic Technology, Climate Control, Fuel and Ignition Systems, Drivability and Emissions, Automatic Transmission, Electronic Diagnostics. 10/21
- certificate M512A-Toyota Brake Service
- certificate M011A - Toyota Tire and Wheel Service Web Module
- certificate TEC100C - Toyota Maintenance and General Service
Timeline
Apprentice Technician
Audi Downtown Nashville
09.2023 - Current
Automotive Technician
Beaman Toyota
04.2023 - 09.2023
Customer Service Representative
Neighborhood Health
01.2022 - 04.2023
Package Handler
FedEx
12.2021 - 12.2021
Automotive Service Technician
Toyota of North Charlotte
03.2021 - 05.2021
Warehouse Packer
Gap Factory
05.2020 - 10.2020
Auto Parts Counterperson
AutoZone
07.2019 - 11.2020
Dishwasher
Blue Grass Country Club
02.2019 - 06.2019
Kitchen Worker
White House Rehabilitation Center
09.2018 - 12.2018
Certificate of Automotive Engineering - Automotive Engineering
NASCAR Technical Institute
High School Diploma -
Station Camp High School
Some College (No Degree) - Foreign Languages Education
Volunteer State Community College