Eunice Estrada

Conduct quality inspections in a fast-paced printing facility, focusing on printed books, documents, and custom materials.

• Examine product specifications such as print quality, length, color accuracy, binding, and material consistency to ensure they meet client and industry standards.

• Performed inventory counts and verified product quantities to ensure accurate stock levels prior to quality checks and shipment.

• Released products for final inspection and shipment after verifying they met required quality standards.

• Designed and executed test plans, scenarios, and scripts to identify quality issues in printed products and packaging.

• Developed and tracked quality metrics to identify trends and support continuous improvement efforts.

• Trained junior QA analysts on procedures, documentation standards, and workplace safety protocols.

• Collaborated with OSHA guidelines and internal safety teams to maintain a safe and compliant work environment.

• Reviewed documentation and product designs to ensure technical accuracy, completeness, and compliance.

• Reported defects, discrepancies, and testing results in a detailed and timely manner to supervisors and production leads.

Promoted from Team Lead to International Customer Service Specialist due to strong work ethic, positive attitude, and exceptional performance.

• Selected as the first team member to manage exclusively international orders, supporting regions including the United Kingdom and Australia.

• Utilized Oracle Business Intelligence for managing, tracking, and analyzing international order data—a complex but rewarding process that greatly enhanced understanding of business operations.

• Tracked and managed global shipments, ensuring accurate and timely delivery of high-performance automotive parts.

• Translated correspondence between English and Spanish to support diverse customer needs.

• Processed orders, returns, exchanges, cancellations, and refunds in accordance with company policies.

• Managed billing inquiries and corrected account discrepancies using internal systems and external communication.

• Built strong relationships with international customers by understanding unique regional needs and providing personalized service.

• Collaborated with cross-functional teams to resolve product, shipment, and billing concerns efficiently.

• Conducted data entry and maintained customer records using a CRM platform.

• Provided courteous and professional support through phone, email, and direct communication.

• Handled multiple international phone lines, ensuring responsive and multilingual support.

• Collected and analyzed customer feedback to improve service quality and satisfaction.

• Verified merchandise specifications—such as weight, color, and materials—before shipping to ensure quality and accuracy.

Supervised daily operations to ensure product quality, timely workflow, and adherence to production standards.

• Worked with high-performance automotive parts, including manifolds and other car racing components, verifying specifications for weight, material, and color.

• Directed the team in preparing shipments, ensuring accuracy of parts and destination alignment.

• Checked merchandise for defects, ensured product compliance with quality standards, and calibrated parts when necessary.

• Coordinated with quality and shipping teams to ensure customer expectations and specifications were met.

• Delegated tasks based on project needs and individual strengths, increasing productivity and team efficiency.

• Mentored and coached team members on product knowledge and workplace performance to achieve operational goals.

• Conducted inventory checks and verified counts to support accurate product release and shipping.

• Reported team performance, training needs, and improvement areas to management.

• Maintained adherence to OSHA and company safety guidelines across the floor.

• Held regular team meetings to discuss objectives, progress, and resolve concerns.

• Recommended improvements to enhance service, reduce billing issues, and improve customer satisfaction.

• Resolved escalated issues within established timeframes and enforced policies to uphold company standards.

Specialized in recruiting for upscale hotel a Lead Recruiter nd hospitality positions across the United States.

• Managed full-cycle recruitment including sourcing, interviewing, evaluating, hiring, and onboarding candidates.

• Promoted job openings through social media campaigns and recruitment marketing strategies.

• Organized and traveled to job fairs and hiring events in multiple states to recruit high-quality talent for hospitality roles.

• Conducted applicant screenings in both English and Spanish; assisted Spanish-speaking applicants with translations and application support.

• Assisted with HR tasks such as background checks, employment verifications, and onboarding documentation.

• Created job descriptions tailored to client needs and ensured compliance with equal opportunity employment laws.

• Partnered with hotel managers to identify staffing requirements and align candidates with company culture.

• Reviewed resumes and managed applicant tracking systems to maintain an organized candidate pipeline.

• Coordinated interview logistics and provided support to candidates throughout the hiring process.

• Maintained accurate employment records including hires, terminations, transfers, and promotions using HR software.

• Answered applicant questions related to compensation, scheduling, benefits, job duties, and career growth.

• Developed recruiting strategies that emphasized diversity, professionalism, and high service standards in the hospitality industry.

• Oversaw the quality inspection of a wide range of Franklin Sports merchandise, including sportswear and equipment such as footballs, baseballs, tennis gear, and more.

• Ensured all shipments were properly calibrated and met quality standards related to color, material, weight, and product specifications prior to release.

• Conducted thorough inspections of incoming and outgoing products to maintain brand quality and compliance with customer expectations.

• Released products for shipment after confirming they met all company and customer requirements.

• Assisted in resolving customer complaints by identifying quality issues and recommending appropriate corrective actions.

• Created detailed inspection reports summarizing findings and presenting them to management for review.

• Participated in internal audits and assessments of the Quality Management System to ensure continuous improvement.

• Applied advanced problem-solving techniques to determine the root causes of nonconformities and implemented preventative measures.