Eurlreka Burks
Memphis
Summary
Outgoing and friendly customer service representative with 10 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
CVS Specialty Pharmacy
08.2023 - Current
- Collaborated with healthcare providers to streamline communication, enhancing service delivery and patient care coordination.
- Managed appointment scheduling through electronic health record systems, ensuring accuracy and reducing scheduling conflicts.
- Utilized pharmacy management systems for prescription processing and record-keeping.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacists in preparing prescriptions, verifying patient information for accuracy.
Collections Rep
IRS
06.2024 - 02.2025
- Communicated with taxpayers to address federal balance due needs
- Negotiated and established payment plans with taxpayers for repayment
- Facilitated the process of placing and removing liens
- Analyzed taxpayer financial situations to determine appropriate collection actions
- Provided guidance on tax compliance and resolution options
- Collaborated with internal departments to ensure accurate and timely collection processes
Outreach Educator for Referrals
eviCore healthcare
10.2023 - 06.2024
- Coordinate referrals for patients to lower-cost imaging facilities
- Schedule medical appointments for patients for imaging services
- Educate patients on the importance of cost-effective healthcare options
- Provide outreach and education to patients about available resources
- Collaborate with healthcare providers to ensure seamless referral process
- Maintain accurate records of patient referrals and appointments
Agent Response Rep
Farmers Insurance
04.2022 - 08.2023
- Assist agents and customers in processing insurance policy changes
- Handle auto, home, and umbrella claims submissions and reviews
- Provide empathetic support to customers during challenging situations
- Respond promptly to customer inquiries and concerns
- Collaborate with team members to ensure efficient resolution of issues
- Maintain accurate records of customer interactions and transactions
Case Manager
GE Appliances
02.2021 - 12.2021
- Provided exceptional customer service by assisting with GE orders, including repairs, delivery, and disputes
- Addressed customer inquiries for products, services, and company information
- Managed and resolved customer service cases efficiently
- Updated service software with accurate customer information
- Collaborated with team members to ensure timely resolution of customer issues
- Demonstrated strong communication skills in handling customer interactions
Travel Agent
TELEPERFORMANCE USA
05.2019 - 12.2020
- Assisted customers in booking flights, rentals, and hotels using loyalty points
- Managed reservation changes and communicated with third-party travel agencies on behalf of customers
- Provided personalized travel recommendations and itineraries
- Ensured customer satisfaction by resolving any travel-related issues promptly
- Stayed updated on travel industry trends and destination information
- Collaborated with team members to optimize customer travel experiences
Billing Representative II
OneSupport (Frontier Telecommunications)
05.2016 - 05.2019
- Provided exceptional customer service by addressing Frontier phone and internet billing issues
- Conducted troubleshooting for phone and internet problems to ensure prompt resolution
- Collaborated with clients with past due accounts to establish payment plans and explore restructuring options
- Responded promptly to billing inquiries to optimize customer satisfaction
- Demonstrated strong communication skills in discussing payment options with clients
- Maintained a high level of professionalism and empathy when assisting customers with billing concerns
Education
Bachelors - Psychology
Colorado Tech University
07.2018
Skills
- Customer service
- Time management
- ICD-9
- CPT Coding
- Claims Processing
- Zendesk
- Insurance verifying
- Medication dispensing
- Prescription filling
- SPRX
- Salesforce
Timeline
Collections Rep
IRS
06.2024 - 02.2025
Outreach Educator for Referrals
eviCore healthcare
10.2023 - 06.2024
Patient Service Representative
CVS Specialty Pharmacy
08.2023 - Current
Agent Response Rep
Farmers Insurance
04.2022 - 08.2023
Case Manager
GE Appliances
02.2021 - 12.2021
Travel Agent
TELEPERFORMANCE USA
05.2019 - 12.2020
Billing Representative II
OneSupport (Frontier Telecommunications)
05.2016 - 05.2019
Bachelors - Psychology
Colorado Tech University