Eurlreka Burks
Memphis
Summary
Outgoing and friendly customer service representative with 10 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
CVS Specialty Pharmacy
08.2023 - Current
- Collaborated with healthcare providers to streamline communication, enhancing service delivery and patient care coordination.
- Managed appointment scheduling through electronic health record systems, ensuring accuracy and reducing scheduling conflicts.
- Utilized pharmacy management systems for prescription processing and record-keeping.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacists in preparing prescriptions, verifying patient information for accuracy.
Collections Rep
IRS
06.2024 - 02.2025
- Communicated with taxpayers to address federal balance due needs
- Negotiated and established payment plans with taxpayers for repayment
- Facilitated the process of placing and removing liens
- Analyzed taxpayer financial situations to determine appropriate collection actions
- Provided guidance on tax compliance and resolution options
- Collaborated with internal departments to ensure accurate and timely collection processes
Outreach Educator for Referrals
eviCore healthcare
10.2023 - 06.2024
- Coordinate referrals for patients to lower-cost imaging facilities
- Schedule medical appointments for patients for imaging services
- Educate patients on the importance of cost-effective healthcare options
- Provide outreach and education to patients about available resources
- Collaborate with healthcare providers to ensure seamless referral process
- Maintain accurate records of patient referrals and appointments
Agent Response Rep
Farmers Insurance
04.2022 - 08.2023
- Assist agents and customers in processing insurance policy changes
- Handle auto, home, and umbrella claims submissions and reviews
- Provide empathetic support to customers during challenging situations
- Respond promptly to customer inquiries and concerns
- Collaborate with team members to ensure efficient resolution of issues
- Maintain accurate records of customer interactions and transactions
Case Manager
GE Appliances
02.2021 - 12.2021
- Provided exceptional customer service by assisting with GE orders, including repairs, delivery, and disputes
- Addressed customer inquiries for products, services, and company information
- Managed and resolved customer service cases efficiently
- Updated service software with accurate customer information
- Collaborated with team members to ensure timely resolution of customer issues
- Demonstrated strong communication skills in handling customer interactions
Travel Agent
TELEPERFORMANCE USA
05.2019 - 12.2020
- Assisted customers in booking flights, rentals, and hotels using loyalty points
- Managed reservation changes and communicated with third-party travel agencies on behalf of customers
- Provided personalized travel recommendations and itineraries
- Ensured customer satisfaction by resolving any travel-related issues promptly
- Stayed updated on travel industry trends and destination information
- Collaborated with team members to optimize customer travel experiences
Billing Representative II
OneSupport (Frontier Telecommunications)
05.2016 - 05.2019
- Provided exceptional customer service by addressing Frontier phone and internet billing issues
- Conducted troubleshooting for phone and internet problems to ensure prompt resolution
- Collaborated with clients with past due accounts to establish payment plans and explore restructuring options
- Responded promptly to billing inquiries to optimize customer satisfaction
- Demonstrated strong communication skills in discussing payment options with clients
- Maintained a high level of professionalism and empathy when assisting customers with billing concerns
Education
Bachelors - Psychology
Colorado Tech University
07.2018
Skills
- Customer service
- Time management
- ICD-9
- CPT Coding
- Claims Processing
- Zendesk
- Insurance verifying
- Medication dispensing
- Prescription filling
- SPRX
- Salesforce
Timeline
Collections Rep
IRS
06.2024 - 02.2025
Outreach Educator for Referrals
eviCore healthcare
10.2023 - 06.2024
Patient Service Representative
CVS Specialty Pharmacy
08.2023 - Current
Agent Response Rep
Farmers Insurance
04.2022 - 08.2023
Case Manager
GE Appliances
02.2021 - 12.2021
Travel Agent
TELEPERFORMANCE USA
05.2019 - 12.2020
Billing Representative II
OneSupport (Frontier Telecommunications)
05.2016 - 05.2019
Bachelors - Psychology
Colorado Tech University
Similar Profiles
Harshal PatelHarshal Patel
CPhT at CVS Specialty PharmacyCPhT at CVS Specialty Pharmacy
Trashana MartinTrashana Martin
Beneifits Verification Representative at CVS Specialty PharmacyBeneifits Verification Representative at CVS Specialty Pharmacy
Illiona MiramontesIlliona Miramontes
Operations Assistant I at CVS Specialty PharmacyOperations Assistant I at CVS Specialty Pharmacy
ALICE GILMOREALICE GILMORE
Assistant Public Defender at Law Office of the Shelby County Public DefenderAssistant Public Defender at Law Office of the Shelby County Public Defender
Danijha FoustDanijha Foust
Dental Assistant at J. Cox OrthodonticsDental Assistant at J. Cox Orthodontics