Eva Rayner
Nashville
Summary
Dynamic Minimally Invasive Specialist with a proven track record at Specialty Care, excelling in quality assurance and customer relations. Adept at maintaining compliance with health standards while enhancing patient care experiences. Recognized for meticulous documentation management and effective team collaboration, driving continuous improvement in service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Minimially Invasive Specialist
Specialty Care
Nashville, TN
11.2024 - Current
- Assisted in coordinating patient care and support services.
- Engaged in training sessions on safety protocols and compliance standards.
- Maintained organized documentation, contributing to effective communication within departments.
- Followed all company policies and procedures to deliver quality work.
- Cleaned and sterilized surgical instruments following strict safety protocols.
- Assisted in maintaining inventory of sterile supplies and equipment.
- Operated sterilization equipment to ensure compliance with health standards.
- Supported team in preparing sterile trays for surgical procedures.
- Followed established procedures to minimize contamination risks during processing.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Picked instruments and supplies for surgeries.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
Retail Sales Associate
Delaware North
Nashville, TN
09.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling.
- Monitored inventory levels, assisting in stock replenishment to meet demand fluctuations.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Customer Service Representative
Crossroads Hospice and Palliative Care
Memphis, TN
09.2021 - 08.2024
- Facilitated compassionate interactions with patients and families, improving the quality of end-of-life care experiences.
- Resolved customer inquiries efficiently, utilizing strong communication skills to ensure understanding and empathy.
- Documented patient interactions accurately in electronic health records, ensuring compliance with regulatory standards.
- Assisted in training new staff on customer service protocols and best practices for compassionate care delivery.
- Managed scheduling of appointments and resources, optimizing workflow and improving service delivery efficiency.
- Conducted follow-up calls with families to assess satisfaction levels and address any concerns promptly.
- Responded to customer requests for products, services, and company information.
Education
Certified Sterile Processing Technician - Health Sciences
Nashville State Community College
Nashville, TNSkills
- Customer relations
- Analytical thinking
- Documentation management
- Quality assurance
- Proficient in software
- Team collaboration
- Technical troubleshooting
- Continuous improvement
- Written communication
- Attention to detail
- Problem-solving
Certification
Sterile Processing Certification
Timeline
Minimially Invasive Specialist
Specialty Care
11.2024 - Current
Retail Sales Associate
Delaware North
09.2024 - Current
Customer Service Representative
Crossroads Hospice and Palliative Care
09.2021 - 08.2024
Certified Sterile Processing Technician - Health Sciences
Nashville State Community College