Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Evan Groom

Knoxville

Summary

Results-driven shift leader with proven expertise in team supervision, cash handling, and customer satisfaction. Skilled in training staff and resolving issues to enhance operational efficiency and safety standards.

Overview

4
4
years of professional experience

Work History

Shift Leader

Rocket Fizz Soda Pop & Candy Shops
Knoxville, TN
10.2024 - Current
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.
  • Trained new team members on product knowledge and customer service best practices.
  • Managed inventory levels, ensuring timely restocking of popular items.
  • Resolved customer complaints effectively to enhance overall satisfaction and retention.
  • Monitored cash handling procedures for accuracy and compliance with company policies.

Production Assistant

GatorStep
Lenoir City, TN
05.2024 - 08.2024
  • Processed and organized extensive excel spreadsheets and orders to maximize efficiency.
  • Documented production data accurately, ensuring compliance with reporting standards.
  • Operated production equipment and maintained adherence to safety protocols.
  • Supported quality control processes by conducting thorough inspections of finished products.
  • Collaborated with team members to troubleshoot and resolve operational and technical issues swiftly.

Cashier

Food City
Knoxville, TN
07.2022 - 05.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Trained new cashiers on procedures for operational efficiency and customer service excellence.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled product returns and exchanges while adhering to store policies.
  • Assisted customers with inquiries, enhancing overall shopping experience.
  • Ensured cleanliness and organization of checkout areas to promote safety.

Education

High School Diploma -

Gibbs High School
Corryton, TN
05-2024

Skills

  • Cash handling
  • Team leadership & collaboration
  • Problem-solving
  • Excel and GIS experience
  • Moderate Spanish skills
  • Strong verbal and written communication
  • Staff education and training
  • Safety processes
  • Inventory counts

Interests

  • Volunteer Travel
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Wildlife Sustainability
  • Environmental Preservation
  • Agricultural Processes
  • Gardening
  • Volunteering to help habitats or ecosystems

Timeline

Shift Leader

Rocket Fizz Soda Pop & Candy Shops
10.2024 - Current

Production Assistant

GatorStep
05.2024 - 08.2024

Cashier

Food City
07.2022 - 05.2024

High School Diploma -

Gibbs High School
Evan Groom