Evelin Valeria Zuniga Loaiza
La Vergne
Summary
Dedicated and bilingual customer service professional with extensive experience in delivering exceptional support and resolving customer inquiries efficiently. Known for being patient, transparent, and adaptable in fast-paced environments. Skilled at building strong customer relationships and ensuring satisfaction through effective communication and problem-solving. Eager to leverage expertise and adaptability to contribute positively to a dynamic team.
Overview
3
3
years of professional experience
Work History
Electrical Apprentice
FeyenZylstra
Nashville
01.2024 - 03.2025
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Reviewed blueprints and electrical schematics to perform tasks to specifications.
- Repaired faulty or damaged components on existing electrical systems.
- Installed conduits or pipes inside partitions, walls or other designated, concealed areas.
- Resolved issues with existing systems and replaced malfunctioning parts.
- Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
- Used power construction equipment, measuring devices and testing equipment to complete electrical installations.
Electrical Apprentice
CGS Construction Group
Nashville
09.2023 - 01.2024
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Reviewed blueprints and electrical schematics to perform tasks to specifications.
- Repaired faulty or damaged components on existing electrical systems.
- Ran cable trays for power distribution from main panels to branch circuits.
- Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
- Set up equipment and configured settings for optimal performance.
Customer Service Cashier/Customer Service Representative
Rumba Money Centers
Nashville
03.2023 - 08.2023
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated databases with new and modified customer data.
- Developed strong relationships with customers by providing personalized assistance and support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Cashier and Retail Merchandiser
T.J. Maxx
Nashville
06.2022 - 02.2023
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Established processes for tracking damaged goods returns from retail outlets.
- Maintained a clean and organized work environment at all times.
- Scanned shelves and product cases for expired stock to discard outdated items.
Cashier
Talpa Supermarket
Nashville
12.2021 - 05.2022
- Processed sales transactions to prevent long customer wait times.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained work area and kept cash drawer organized.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
John Overton High School
Nashville, Tennessee05-2023
Skills
- Customer service
- Time management
- Problem solving
- Bilingual communication
- Inventory management
- Effective communication
- Attention to detail
- Spanish/English fluency
- Creative problem solving
- Adaptability and flexibility
- Empathy and patience
- Multitasking
- Teamwork and collaboration
- Microsoft office
- Adaptive team player
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Electrical Apprentice
FeyenZylstra
01.2024 - 03.2025
Electrical Apprentice
CGS Construction Group
09.2023 - 01.2024
Customer Service Cashier/Customer Service Representative
Rumba Money Centers
03.2023 - 08.2023
Cashier and Retail Merchandiser
T.J. Maxx
06.2022 - 02.2023
Cashier
Talpa Supermarket
12.2021 - 05.2022
High School Diploma -
John Overton High School