Evelyn Waterhouse
Drummonds
Summary
Dedicated professional with strong multitasking abilities and a focus on customer satisfaction. Proven track record in resolving issues and enhancing service efficiency.
Overview
9
9
years of professional experience
Work History
To Go Server
Longhorn Steakhouse
Millington, TN
03.2025 - Current
- Delivered exceptional customer service by accurately processing to-go orders and addressing guest inquiries.
- Coordinated order preparation with kitchen staff to ensure timely and accurate meal assembly.
- Managed multiple orders simultaneously while maintaining attention to detail and quality standards.
- Assisted in training new team members on company policies and best practices for efficient service.
- Implemented improvements in order-taking processes, enhancing overall efficiency during peak hours.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat business through effective communication.
- Monitored inventory levels of to-go supplies, facilitating timely reordering to prevent shortages.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Customer Service Representative and Money Services
Walmart
Millington, TN
08.2024 - 11.2024
- Assisted customers with inquiries and product location to enhance shopping experience.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems for efficient checkouts.
- Maintained organized merchandise displays to promote easy access and visibility.
- Participated in training sessions to improve product knowledge and customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Experience Leader
Petco Animal Supplies Stores Inc.
Millington, TN
03.2017 - 03.2024
- Led team in achieving operational excellence and enhancing customer engagement strategies.
- Developed training programs to improve staff performance and product knowledge.
- Streamlined inventory management processes, reducing stock discrepancies.
- Implemented customer feedback mechanisms to drive service improvements.
- Analyzed sales data to inform strategic planning and promotional activities.
- Executed initiatives that improved store efficiency and enhanced customer experiences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on [Product or Service] and assigned duties.
- Assisted with new hire processing and existing training programs.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Science -
Brighton High School
Brighton, TN05-2009
Skills
- Strong multitasking
- Quick learner
- Sense of urgency
- Adaptable mindset
- Phone etiquette
- Food preparation
- Cleanliness standards
- Point of sale systems
- Flexibility
- Detail-oriented
- Money handling
- High volume dining
- Payment processing
- Food handlers card
- Teamwork and collaboration
- Time management
- Attention to detail
- Customer satisfaction
- Active listening
- Cash handling
- Self motivation
Timeline
To Go Server
Longhorn Steakhouse
03.2025 - Current
Customer Service Representative and Money Services
Walmart
08.2024 - 11.2024
Sales Experience Leader
Petco Animal Supplies Stores Inc.
03.2017 - 03.2024
Associate of Science -
Brighton High School