Everon Rice
Bells
Summary
With a proven track record at ESIS, I excel in claims processing and delivering exceptional customer service, enhancing customer satisfaction through effective communication and empathy. Skilled in Microsoft Office and claim investigation, I adeptly manage data entry, ensuring compliance and efficiency. My approach transforms challenging situations into positive outcomes, showcasing my dedication to excellence and problem-solving capabilities.
Overview
10
10
years of professional experience
Work History
Claims Assistant
ESIS
04.2015 - 01.2025
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
Receptionist
Ricoh Americas Corporation
10.2014 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Science - Business Administration
Tennessee College of Applied Technology
Memphis, TN05-2005
Skills
- Claims processing
- Microsoft office
- Claim investigation
- Data entry
Timeline
Claims Assistant
ESIS
04.2015 - 01.2025
Receptionist
Ricoh Americas Corporation
10.2014 - 04.2015
Associate of Science - Business Administration
Tennessee College of Applied Technology
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