Evette Michelle Dawson
509 Black Mountain Court, Antioch
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Positive attitude and professional skills establishing positive rapport with guest. Motivated to maintaining customer satisfaction to company success through putting safety first and follow Delta rules of the roads.
Overview
34
34
years of professional experience
Work History
Sky Club Ambassador
Delta Air Lines
10.1994 - Current
- Provide a warm greeting to members by name and checking in using handhelds or kiosk.
- Assisting members and guests with selling memberships, membership renewals, and ticketing.
- Interacting with guests on the floor by walking club on regular basis.
- Taking ownership of the club environment throughout the day ensuring clean, well organized guest experience.
- Resolving guest concerns and involving leadership when necessary.
- Have a servant mind frame in the level of service.
- Adhere to arrangements made and instructions relating to special guest needs, VIP and special requests, etc.
- Ability to effectively deal with all guest some of whom will requires high levels of patience, tact, diplomacy to defuse issues and create moments of delight.
- Making every guest feel like the most valued person.
Counter Sales Representative
Hertz Corportions
Nashville, TN
01.1990 - 10.1994
- Boosted customer satisfaction by providing excellent product recommendations and personalized service.
- Developed strong product knowledge to confidently answer customer inquiries and provide accurate information.
- Answering customer questions and concerns who have a issue or emergency with their rental vehicle, and updating the rental car inventory.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
Education
Associate of Arts - Business
University of Phoenix
Nashville, Tennessee05.2008
Certificate - Medical Assistance
Arlington Medical Instiute
Arlington, Texas10.1996
Airline and Travel industry - Aviation
Global Academy
Atlanta, Georgia12.1989
Skills
- Brand Awareness
- Product Knowledge
- Customer Engagement
- Active listening
- Effective communication
- Critical thinking
- Decision making
- Problem solving
- Team player
- Red coat responsibilities
- Safety first
Affiliations
- Community Volunteer
- Care Team
Timeline
Sky Club Ambassador
Delta Air Lines
10.1994 - Current
Counter Sales Representative
Hertz Corportions
01.1990 - 10.1994
Associate of Arts - Business
University of Phoenix
Certificate - Medical Assistance
Arlington Medical Instiute
Airline and Travel industry - Aviation
Global Academy
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Gabrielle MathewsGabrielle Mathews
Ground Coordinator/ Cabin Experience Agent at Delta Air Lines, IncGround Coordinator/ Cabin Experience Agent at Delta Air Lines, Inc
Keefe GordonKeefe Gordon
Ramp Agent at Delta Air Lines, IncRamp Agent at Delta Air Lines, Inc
Penisimani PonitiniPenisimani Ponitini
Ramp Agent at Delta Air Lines, IncRamp Agent at Delta Air Lines, Inc
Lyanna Reigne CruzatLyanna Reigne Cruzat
Boba Barista at TeaZenTeaBoba Barista at TeaZenTea