Eya Hentati

• Greet and welcome guests warmly upon arrival.
• Manage reservations and walk-ins efficiently

(seven rooms/open table )

• Maintain the waitlist and provide accurate wait times.
• Escort guests to their tables and present menus.
• Handle guest complaints or special requests professionally.
• Lead and schedule the host/hostess team.
• Train new hosts/hostesses on greeting procedures, seating protocols, and customer service standards

• Cheerfully greet guests upon arrival.
• Guide guests to their seats, tables, or assigned areas.
• Check guest lists or invitations and manage registration desks or name tags.
• Answer guest questions and assist with special needs or requests.
• Work closely with event coordinators, banquet teams, and security to ensure smooth flow.
• Assist during activities like raffles, presentations, or announcements.
• Relay guest feedback or issues to supervisors or managers.
• Maintain a polished, elegant, and confident appearance.
• Dress according to the event’s dress code (e.g., formal gown, branded uniform).
• Represent the hotel brand with professionalism and charm.
• Thank guests as they leave and offer any giveaways or feedback forms.

• Welcome guests with a friendly and pleasant attitude.
• Escort guests to their tables and present menus.
• Manage phone, online, and in-person reservations.
• Alert the team about VIP guests, birthdays, or special requests
• Support service during peak times