EZHAKIAMMAL N
DIGITAL CUSTOMER SUPPORT
Chennai
Summary
Driven Telecaller from KUN KIA, adept in objection handling and MS Office, significantly increased revenue through upselling and enhanced customer satisfaction. Demonstrated excellence in maintaining customer databases and surpassing performance targets, showcasing goal-oriented prowess and exceptional customer service skills. Achieved notable sales conversion rates by tailoring product recommendations to client needs.
Overview
1
1
year of professional experience
2
2
Languages
Work History
DIGITAL CUSTOMER SUPPORT
KUN KIA
10.2023 - Current
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Contributed to team success by consistently meeting or exceeding set performance targets.
- Provided immediate assistance to colleagues when needed, fostering a collaborative work environment within the team.
- Increased sales conversion rates by offering tailored product recommendations based on clients'' needs and preferences.
Education
Bachelor of Arts - BBA
SRI MUTHUKUMARAN ARTS & SCIENCE
Chennai, India 04.2001 -
Skills
Goal oriented
Objection handling
MS office Basic
Outbound and inbound calls
Customer database maintenance
Follow-up calls
Call quality
Customer service
Timeline
DIGITAL CUSTOMER SUPPORT
KUN KIA
10.2023 - Current
Bachelor of Arts - BBA
SRI MUTHUKUMARAN ARTS & SCIENCE
04.2001 -
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