Faith Elkins
Jacksboro
Summary
Versatile and results-oriented professional with proven expertise in office administration and customer service excellence, honed at Hollingsworth. Excelled in data entry and professional communication, significantly enhancing operational efficiency and client satisfaction. Skilled in Microsoft Office Suite and adept at fostering positive relationships, demonstrating a commitment to exceeding expectations.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Hollingsworth
City Of La Follette, TN
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Waitress Trainer
Jerry Partin
Jacksboro, TN
05.2020 - 01.2025
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Science - Applied Psychology
South College
Knoxville, TN10-2024
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Time management
- Administrative support
- File organization
- Customer relations
- Computer proficiency
- Filing
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
Timeline
Administrative Assistant
Hollingsworth
01.2021 - Current
Waitress Trainer
Jerry Partin
05.2020 - 01.2025
Associate of Science - Applied Psychology
South College
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