Faith Mayfield
Franklin
Summary
Proactive, motivated with a passion for customer/patient satisfaction. Seeking career advancement. Ability to undertake deep dives while maintaining big-picture focus. Comfortable being in the administrative/customer service role while communicating with all organizational levels.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
NASH Orthodontics
05.2021 - Current
- Tops Software
- Scheduling/clerical duties - multi-line phones, order office supplies, issue payments, run credit checks.
Dental Concierge/Admin
MG Dentistry and Rejuvenation Center
02.2018 - 04.2021
- Check emails/Voicemails/text messages every morning.
- Make any changes/updates to schedule.
- Check to see that appointments have correct provider’s/procedure’s
- Check to see that all patients in Doctors schedule have a signed or emailed treatment plan and is scanned into the patient’s SmartDocs.
- Check to see that all Specialist reports are reviewed by Doctor prior to patient appointment and scanned into the patient’s SmartDocs.
- Check to see that each patient is confirmed for the next day’s schedule that has a left message indicator on their appointment.
- EMAIL/TEXT PORTAL to see who confirmed online.
- Indicate at daily huddle which patient’s need to pre medicate.
- A huddle inform team of any new patients and discuss any possible roadblocks.
- Make 7-10 hygiene recall calls a day through Dental Intel.
- Check to see that x-rays for NP’s or any specialist x-rays are downloaded into Dexis prior to their appointment.
- When scheduling a new patient appointment, email new patient welcome
- Communicate with patients through text messages and email.
- Eagle soft 19.0 -21.0
- Call and gather all sleep studies prior to patient’s consultation from their ENT medical provider(s).
- Take incoming calls and schedule patients in NexGen for the SLEEP/TMD department.
- Take incoming calls and schedule clients with one of our medical estheticians in Orchid for our Rejuvenation department.
- Promote Rejuvenation services, products, promotions.
- Endorse our practice by asking our patients/clients for referrals, reviews and to follow us on our social media platform(s).
Office Manager
Landman Dental Associates
01.2016 - 09.2017
- Independently held the position of administrative and patient facing
- Case treatment presentation
- Financial coordinator
- Treatment planning
- Managing recall/treatment reactivation
- Invisalign and Implant knowledge
- Eaglesoft 18.0
- Third party financing (I.e., CareCredit and Lending Club)
- Fee for Service practice
Front Office Coordinator
Mission Viejo Dental Association
09.2011 - 12.2015
- Eaglesoft 16.0 -17.0
- Knowledge of ADA coding
- Checking in-out patients
- Confirming patient appointments
- Answering Multi-line telephones
- Proficient in all areas of insurance verification and handling outstanding claims, Attaching Digital X-rays
Education
Homeschooled -
Pasadena, Ca01.1997
Skills
- Excellent oral and written communication
- Professionalism
- Strong work ethic
- Organizational skills
- Teamwork and collaboration
Timeline
Scheduling Coordinator
NASH Orthodontics
05.2021 - Current
Dental Concierge/Admin
MG Dentistry and Rejuvenation Center
02.2018 - 04.2021
Office Manager
Landman Dental Associates
01.2016 - 09.2017
Front Office Coordinator
Mission Viejo Dental Association
09.2011 - 12.2015
Homeschooled -
Hobbies and Interests
Fitness, Food, Travel, Very active in local church, Volunteering