Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

Faith Mayfield

Franklin

Summary

Proactive, motivated with a passion for customer/patient satisfaction. Seeking career advancement. Ability to undertake deep dives while maintaining big-picture focus. Comfortable being in the administrative/customer service role while communicating with all organizational levels.

Overview

14
14
years of professional experience

Work History

Scheduling Coordinator

NASH Orthodontics
05.2021 - Current
  • Tops Software
  • Scheduling/clerical duties - multi-line phones, order office supplies, issue payments, run credit checks.

Dental Concierge/Admin

MG Dentistry and Rejuvenation Center
02.2018 - 04.2021
  • Check emails/Voicemails/text messages every morning.
  • Make any changes/updates to schedule.
  • Check to see that appointments have correct provider’s/procedure’s
  • Check to see that all patients in Doctors schedule have a signed or emailed treatment plan and is scanned into the patient’s SmartDocs.
  • Check to see that all Specialist reports are reviewed by Doctor prior to patient appointment and scanned into the patient’s SmartDocs.
  • Check to see that each patient is confirmed for the next day’s schedule that has a left message indicator on their appointment.
  • EMAIL/TEXT PORTAL to see who confirmed online.
  • Indicate at daily huddle which patient’s need to pre medicate.
  • A huddle inform team of any new patients and discuss any possible roadblocks.
  • Make 7-10 hygiene recall calls a day through Dental Intel.
  • Check to see that x-rays for NP’s or any specialist x-rays are downloaded into Dexis prior to their appointment.
  • When scheduling a new patient appointment, email new patient welcome
  • Communicate with patients through text messages and email.
  • Eagle soft 19.0 -21.0
  • Call and gather all sleep studies prior to patient’s consultation from their ENT medical provider(s).
  • Take incoming calls and schedule patients in NexGen for the SLEEP/TMD department.
  • Take incoming calls and schedule clients with one of our medical estheticians in Orchid for our Rejuvenation department.
  • Promote Rejuvenation services, products, promotions.
  • Endorse our practice by asking our patients/clients for referrals, reviews and to follow us on our social media platform(s).

Office Manager

Landman Dental Associates
01.2016 - 09.2017
  • Independently held the position of administrative and patient facing
  • Case treatment presentation
  • Financial coordinator
  • Treatment planning
  • Managing recall/treatment reactivation
  • Invisalign and Implant knowledge
  • Eaglesoft 18.0
  • Third party financing (I.e., CareCredit and Lending Club)
  • Fee for Service practice

Front Office Coordinator

Mission Viejo Dental Association
09.2011 - 12.2015
  • Eaglesoft 16.0 -17.0
  • Knowledge of ADA coding
  • Checking in-out patients
  • Confirming patient appointments
  • Answering Multi-line telephones
  • Proficient in all areas of insurance verification and handling outstanding claims, Attaching Digital X-rays

Education

Homeschooled -

Pasadena, Ca
01.1997

Skills

  • Excellent oral and written communication
  • Professionalism
  • Strong work ethic
  • Organizational skills
  • Teamwork and collaboration

Timeline

Scheduling Coordinator

NASH Orthodontics
05.2021 - Current

Dental Concierge/Admin

MG Dentistry and Rejuvenation Center
02.2018 - 04.2021

Office Manager

Landman Dental Associates
01.2016 - 09.2017

Front Office Coordinator

Mission Viejo Dental Association
09.2011 - 12.2015

Homeschooled -

Hobbies and Interests

Fitness, Food, Travel, Very active in local church, Volunteering

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Faith Mayfield