Faith Williams
Murfreesboro
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and retail sectors, notably at The Sanctuary Golf and Social Club. Excelled in staff management and customer service, driving sales through suggestive selling and superior service. Skilled in inventory control and menu development, significantly enhancing operational efficiency and customer satisfaction.
This was the first of its kind and i was part of the opening team i built the inventory sheets and the ordering sheets to match.
I built relationships with our vendors that came in and did events with the members to educate on different brands of alcohol that was sold in the club.
I also built what was called the bible that broke down how to run the restaurant if someone new was in to help this included how to use computer system break down of the menu to drink recipes
In July of 2023 I started a coffee program which included a new espresso machine that is still thriving today.
This included training of all espresso drinks from cortados cappuccino to lattes and mochas
I helped build relationships with members and their families and gave a level of service of that to a country club
I was involved with building training manuals and training of all new employees
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Lead Bartender
The Sanctuary Golf and Social Club
05.2022 - 01.2025
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
Sales Associate
Verushealthcare
03.2019 - 01.2022
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled Cpap supplies and machines
- educated on proper handling of machine and attachment
- every three months contact with customers for proper changing of equipment and maintaining cleanliness
Manager of Operations
Chili's Bar and Grill
05.2008 - 01.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
Education
High School Diploma -
Middle Tennessee State University
Murfreesboro, TN05-2006
Skills
- Customer service
- Suggestive selling
- Staff management
- Inventory
- Employee coaching
- Superior customer service
- Bar equipment maintenance
- Supply ordering
- Ordering supplies
- Food service
- Drink pairings
- Menu development
- Preparing garnishes
- Food running
- Menu memorization
- Health codes compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Bartender
The Sanctuary Golf and Social Club
05.2022 - 01.2025
Sales Associate
Verushealthcare
03.2019 - 01.2022
Manager of Operations
Chili's Bar and Grill
05.2008 - 01.2018
High School Diploma -
Middle Tennessee State University
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
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