Falisha Winters
Bethel Springs
Overview
2025
2025
years of professional experience
Work History
Cashier
Popeyes Chicken
04.2013 - 06.2014
- Processed customer transactions efficiently using POS systems.
- Provided friendly and prompt service to enhance customer satisfaction.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted in inventory management by restocking supplies as needed.
Receptionist
Hope Medical Clinic
09.2021 - 06.2024
- Greeted and assisted patients, ensuring a welcoming environment at reception area.
- Managed appointment scheduling using electronic health record systems efficiently.
- Collected patient information and verified insurance details accurately.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Maintained cleanliness and organization of reception area, enhancing patient experience.
- Coordinated communication between patients and healthcare providers effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Residential Home Trainer
Madison Haywood Developmental Services
02.2018 - 05.2020
- Developed and delivered training programs for diverse client needs.
- Facilitated workshops to enhance staff skills and knowledge retention.
- Collaborated with multidisciplinary teams to assess training effectiveness.
- Created instructional materials tailored to individual learning styles.
- Cooked meals for clients
- Took them to all appointments
- Cleaned their house for them
- Helped bathe and put their clothes on them if needed
- Washed their laundry
Sandwich Artist
Subway
03.2018 - 07.2018
- Prepared custom sandwiches according to customer specifications and dietary preferences.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Collaborated with team members to optimize sandwich assembly processes for efficiency.
- Assisted in inventory management by restocking ingredients and monitoring expiration dates.
Sales Associate
Corner Express
03.2017 - 11.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve daily sales targets through effective communication.
Sales Associate
Dicks Sporting Goods
2015 - 01.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve daily sales targets through effective communication.
Sales Associate
Aeropostale
05.2010 - 07.2012
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitored store cleanliness and safety standards to create a welcoming environment for customers.
- Participated in training new associates on store policies and operational procedures for consistency.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Handled inventory management tasks, including stock replenishment and product rotation for freshness.
Summer Worker
Register of Deeds Chester County Court House
06.2009 - 07.2009
- Processed and recorded property transactions accurately in digital systems.
- Assisted in maintaining public records, ensuring compliance with legal standards.
- Conducted data entry for vital records, improving efficiency of document retrieval.
- Collaborated with team members to resolve discrepancies in property documentation.
- Responded to inquiries regarding public records, providing excellent customer service.
- Implemented organizational improvements for filing systems, enhancing accessibility of documents.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Chester County High School
Henderson, TN05-2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Front desk operations
- Phone etiquette
- Positive and professional
- Punctual and reliable
Timeline
Receptionist
Hope Medical Clinic
09.2021 - 06.2024
Sandwich Artist
Subway
03.2018 - 07.2018
Residential Home Trainer
Madison Haywood Developmental Services
02.2018 - 05.2020
Sales Associate
Corner Express
03.2017 - 11.2017
Cashier
Popeyes Chicken
04.2013 - 06.2014
Sales Associate
Aeropostale
05.2010 - 07.2012
Summer Worker
Register of Deeds Chester County Court House
06.2009 - 07.2009
Sales Associate
Dicks Sporting Goods
2015 - 01.2016
High School Diploma -
Chester County High School