Farlisha D. McChristion , NCMA

• Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
• Screened several patient records, database and physician referrals to identify prospective candidates for research studies. Maintain compliance with protocols covering patient care and clinical trial operations.

• Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
• Streamlined data collection processes for increased efficiency and accuracy in study results.
• Coordinated with cross-functional teams to ensure timely completion of clinical trial milestones.

Work closely with Clinical Psychiatrist and Psychologist with therapy scheduling sessions for prospective patients.

• Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
• Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
• Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
• Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.

• Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
• Maintained compliance with regulatory guidelines through rigorous documentation and protocol adherence.

Lead of 8 scheduling specialists.

• Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
• Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
• Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.

• Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
• Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
• Established strong relationships with local employers to match clients with suitable job opportunities.
• Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.

• Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.

• Collaborated with medical and administrative personnel to maintain patient care.
• Triage patients and assistant providers when needed
• Precepted hired medical assistants to train for future employment
• Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.