Fatima Diallo
Memphis
Summary
Results-oriented business professional with a strong focus on integrity and leadership. Demonstrated success in managing teams, optimizing budgets, and implementing growth strategies. Proven ability to enhance brand visibility through effective marketing initiatives.
Overview
14
14
years of professional experience
Work History
Director of Operations
NIKE
05.2023 - Current
- Led and coached six direct report managers and 18 indirect supervisors.
- Oversaw overall operations from receipt to storage to shipping of materials.
- Strategized weekly and monthly metrics for two 4x10 shifts, achieving an average monthly target of 1.4 million units.
- Facilitated communication with staff, administration, and external agencies for project timelines.
- Prepared documentation, including PNL, reports, and safety logs, to convey information effectively.
- Informed personnel about procedures and status of work orders, addressing deficiencies promptly.
- Exceeded monthly building metrics consistently, shipping over 2.3 million units during peak holiday sale.
- Increased overall shift productivity by five percent through targeted initiatives.
Assistant General Manager
FEDEX
09.2021 - 02.2023
- Overseeing all operation functions; including receipt, storage, and shipping for multiple warehouses.
- Building a management team in line with the business needs., motivating the entire organization and creating a energetic and successful organizational culture.
- Defense Logistics Agency Contractor for United States to support government workers.
- Manage up to 50 employees from 8 different countries in different disciplinary roles and shifts.
Inventory Control Manager
FedEx
01.2017 - 09.2021
- Managed logistics and storage for over 20 SKUs for United States government.
- Coached and led up to eight employees across various shifts to achieve shared objectives.
- Enhanced inventory accuracy from 94% to 98% through collaboration with Defense Logistics Agency.
- Developed and executed new processes to optimize material management across multiple facilities.
- Achieved quarterly savings of $40,000 by implementing new inventory research methods.
- Reduced inventory adjustments from 34% to 23.8% within six months via process monitoring and improvements.
- Organized multiple project improvement plans, increasing inventory accuracy and visibility by 5%.
Solutions Analyst/Inventory Analyst
FedEx
02.2015 - 01.2017
- Managed over 34 million customer accounts through collaboration with FedEx Global Sales.
- Created a productivity tracking tool, earning recognition as a top performer with a quality award.
- Resolved more than 3,000 complex global customer requests within two months.
Senior Supervisor
GENCO
Memphis
10.2011 - 02.2015
- Developed and maintained key performance metrics using analytical models and mathematical analysis.
- Optimized supply chain execution for over seven accounts through precise forecasting and effective order scheduling.
- Streamlined inventory balancing to enhance operational efficiency and profitability within supply chain processes.
- Supervised workflow of warehouse reverse logistics operations to ensure timely processing.
Education
Bachelor of Arts - Business Administration
UNIVERSITY OF MEMPHIS
Memphis, TN01.2009
Skills
- Issue resolution
- Mentoring and training
- Deliverable oversight
- Budget management
- Sales strategies
- Staff management
- Strategic planning
- Quality assurance
- Operations management
- Project management
- Communication skills
- Oracle software
- Epic systems
- SAS analytics
- SAP solutions
- MARC database management
- DSS applications
- Microsoft Office Suite proficiency
- Access certification
- Excel certification
Languages
French
Professional
Accomplishments
- Rising Star Award
- QDM Certified
Timeline
Director of Operations
NIKE
05.2023 - Current
Assistant General Manager
FEDEX
09.2021 - 02.2023
Inventory Control Manager
FedEx
01.2017 - 09.2021
Solutions Analyst/Inventory Analyst
FedEx
02.2015 - 01.2017
Senior Supervisor
GENCO
10.2011 - 02.2015
Bachelor of Arts - Business Administration
UNIVERSITY OF MEMPHIS
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