Fatja Mayes
Winchester
Summary
Accomplished and energetic with a solid history of achievement . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service. Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Overview
11
11
years of professional experience
Work History
Cashier
Frank's General Store
03.2019 - 07.2019
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Stamp, attach, or change price tags on merchandise, referring to price list
- Clean display cases, shelves, and aisles
Recaptionist
First Choice Health
03.2018 - 03.2019
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Analyze data to determine answers to questions from customers or members of the public
- Enroll individuals to participate in programs and notify them of their acceptance
Sales associate
Goody's
09.2014 - 04.2015
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
Waitress
SUNRISE (The Breakfast Place)
05.2016 - Current
- Greet and seat guests, and present menus
- Resolve customer complaints regarding food service
- Schedule parties and take reservations
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
Education
High School Diploma -
Faith Missionary Academy
Gruetli-Laager, TNSkills
- Customer and Personal Service
- Computers and Electronics
- Service Orientation
- Active Listening
Timeline
Cashier
Frank's General Store
03.2019 - 07.2019
Recaptionist
First Choice Health
03.2018 - 03.2019
Waitress
SUNRISE (The Breakfast Place)
05.2016 - Current
Sales associate
Goody's
09.2014 - 04.2015
High School Diploma -
Faith Missionary Academy
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