Fatlinda Mirena
Nashville
Summary
Championing Exceptional Experiences with a proven track record in Customer Relations, Management & SolutionsOriented Strategies. Dedicated retail and customer service manager with a decade of experience in leadership, operational efficiency, and customer satisfaction. Known for a resilient work ethic, adaptability, and a commitment to surpassing performance metrics. Open to new opportunities to make a meaningful impact.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Walgreens
07.2023 - Current
- Supervise and manage the store's daily operations, including opening/closing procedures, staffing, and ensuring efficient workflow.
- Ensure compliance with all applicable laws and regulations, including those related to the sale of alcohol, tobacco, and pharmacy products.
- Hire, train, and develop store team members.
- Licensed in the pharmacy department.
Store Manager
AT&T
01.2021 - 06.2023
- Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations.
- Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store.
- Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories.
- Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria
Customer Service Manager
Kroger
07.2012 - 01.2020
- Oversaw customer service initiatives, cash handling.
- Supervise and manage customer service agents, including hiring, training, performance evaluations, and coaching.
- Set goals and objectives for the team and track progress towards achieving them.
- Motivate and inspire the team to provide excellent customer service.Address performance issues and provide constructive feedback.
- Accounting
- Kronos
Education
Business Administration And Management
Antioch High
Skills
- Team Leadership & Supervisory Skills
- Customer Service Mgmt Experience
- Sales Operations
- Point of Sale (POS) Systems
- Accounting & Financial Analysis
- Business Analysis
- Time Management & Multitasking
- Microsoft Excel
- Recruiting & Hiring, Training
- Retail Operations
- Interpersonal Skills & Phone Etiquette
- Flexible Scheduling & Job Coaching
Languages
Albanian
Native or Bilingual
Timeline
Assistant Store Manager
Walgreens
07.2023 - Current
Store Manager
AT&T
01.2021 - 06.2023
Customer Service Manager
Kroger
07.2012 - 01.2020
Business Administration And Management
Antioch High
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