Felicia Bowser
Nashville
Summary
Financial Specialist skilled in client engagement, fraud prevention, and compliance management. Achieved revenue growth and enhanced customer satisfaction through strong interpersonal skills and data analysis. Branch Operations Coordinator optimized workflows and ensured regulatory compliance, fostering teamwork and positive client experiences.
Overview
13
13
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Nashville
03.2025 - Current
- Leads and supervises bankers on teller line operations and compliance
- Manages risk by ensuring compliance with bank policies is followed
- Coordinated daily branch operations and ensured compliance with company policies.
- Manages cash vaults, ATMs, and cash devices while also maintaining bank records
- Monitored branch performance metrics to uncover opportunities for improvement.
- Implemented process improvements to enhance workflow and reduce delays.
- Managed risk by ensuring compliance with bank policies are followed
- Manages cash vaults, atm's, and cash devices while also maintaining bank records
- Schedule and coach staff as a liaison between managers and bankers
- Assisted in resolving customer inquiries and complaints with effective solutions.
- Disciplined employees to ensure adherence to company policies and procedures.
Banker Senior DMLO
PNC BANK
Nashville
07.2022 - 02.2025
- Drove proactive sales through client engagement and partnerships, resulting in measurable revenue growth.
- Resolved customer issues efficiently, enhancing client satisfaction and retention.
- Educated clients on financial wellness, fostering long-term client loyalty.
- Ensure compliance with banking regulations and policies.
- Monitor and analyze transactions to detect and prevent fraud.
Engagement Specialist
Mainstreet Rural Health/CareBridge Medical Group
Nashville
09.2021 - 07.2022
- Engaged with members and patients to provide support and information.
- Executed daily outreach by making 70 or more outbound calls to clients.
- Coordinated patient scheduling with the Care team to improve workflow.
Customer Relationship Specialist
Citizens Bank
Nashville
06.2020 - 09.2021
- Addressed customer banking needs, building trust and rapport
- Recommended tailored banking products, increasing customer satisfaction
- Handled high call volumes, achieving timely resolution of inquiries
Sales Application Specialist
Comdata
Brentwood
06.2019 - 01.2020
- Consistently exceeded daily outbound call targets, driving sales growth.
- Entered underwriting data accurately, enhancing overall processing accuracy.
- Exceeded daily outbound call targets, contributing to overall sales growth.
Licensed Property and Casualty Agent
Sitel Corporation
Starkville
01.2019 - 06.2019
- Analyzed client needs to recommend tailored auto insurance coverages, increasing policy retention rates.
- Clarified coverages to ensure clients understood options, contributing to higher customer satisfaction.
- Clarified coverages to ensure clients understood their options, enhancing customer satisfaction.
- Resolved client inquiries and issues promptly, improving overall customer experience.
- Resolved client inquiries and issues promptly, positively impacting overall customer experience.
Risk Management Administrative Coordinator
DCH
Tuscaloosa
03.2018 - 12.2018
- Managed system contract database and arranged meetings, travel, and teleconferences to enhance coordination.
- Coordinated claims and litigation management to streamline legal processes.
- Optimized contract database to enhance claims tracking and litigation processes.
Administrative Assistant
Mississippi State University
Starkville
08.2017 - 12.2017
- Managed clerical and administrative tasks to support smooth office operations.
- Coordinated student and faculty parking registration to streamline process and enhance user satisfaction.
- Addressed parking discrepancies by evaluating solutions to minimize conflicts and improve campus safety.
Assistant Manager
Hibbett Sports
Columbus
01.2016 - 08.2016
- Managed store opening/closing, optimizing operational efficiency and ensuring security.
- Handled large cash deposits, safeguarding financial accuracy and security.
- Handled large cash deposits, maintaining financial accuracy and security.
Administrative Associate
City of Tuscaloosa Water and Sewer Department
Tuscaloosa
10.2014 - 05.2015
- Balanced and distributed payments, ensuring financial accuracy and timely processing.
- Balanced and distributed payments to ensure financial accuracy and timely processing.
- Collaborated with team to streamline payment processes, improving departmental workflow.
Customer Service Associate
Fidelity Information Services
Northport
07.2013 - 04.2014
- Handled high-volume customer banking calls, resolving issues efficiently and accurately.
- Processed consumer inquiries, contributing to increased customer satisfaction and retention.
- Identified and troubleshot banking and online issues, leading to improved system reliability.
Skills
- Branch operations
- Compliance management
- Compliance monitoring
- Fraud Detection
- Operational Risk
- Data Analysis
- Finance
- Cash handling
- Operations management
- Performance monitoring
- Time Management
- Cash handling
- Customer Service
- Team leadership
- Team Collaboration
- Problem Solving
- Critical Thinking
- Conflict Resolution
- Interpersonal Skills
- Operations management
Timeline
Branch Operations Coordinator
Wells Fargo
03.2025 - Current
Banker Senior DMLO
PNC BANK
07.2022 - 02.2025
Engagement Specialist
Mainstreet Rural Health/CareBridge Medical Group
09.2021 - 07.2022
Customer Relationship Specialist
Citizens Bank
06.2020 - 09.2021
Sales Application Specialist
Comdata
06.2019 - 01.2020
Licensed Property and Casualty Agent
Sitel Corporation
01.2019 - 06.2019
Risk Management Administrative Coordinator
DCH
03.2018 - 12.2018
Administrative Assistant
Mississippi State University
08.2017 - 12.2017
Assistant Manager
Hibbett Sports
01.2016 - 08.2016
Administrative Associate
City of Tuscaloosa Water and Sewer Department
10.2014 - 05.2015
Customer Service Associate
Fidelity Information Services
07.2013 - 04.2014