Felicia Gress
Maryville
Summary
Compassionate and dependable professional with a background in Human Resources management and a passion for helping others succeed. Brings strong communication, organization, and conflict-resolution skills along with a patient, supportive approach when working with children. Excited to contribute to a positive classroom environment while assisting teachers and encouraging student growth.
Overview
16
16
years of professional experience
Work History
Human Resources Manager
K-VA-T Food Stores Inc.
Maryville
02.2014 - 09.2020
- Developed and implemented HR policies for K-VA-T Food Stores Inc.
- Managed employee recruitment and onboarding processes efficiently.
- Led training programs to enhance staff skills and compliance.
- Resolved employee relations issues through effective communication strategies.
- Oversaw payroll processing and ensured accurate record-keeping.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
Pharmacy Technician
K-VA-T Food Stores Inc.
Maryville
12.2008 - 02.2014
- Managed inventory levels and ensured proper storage of pharmaceutical products.
- Dispensed medications accurately according to prescriptions from healthcare providers.
- Assisted customers with medication inquiries and provided excellent service.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Floral Department Manager
K-VA-T Food Stores Inc.
Maryville
04.2006 - 12.2008
- Oversaw daily operations of floral department and ensured product quality.
- Managed inventory levels and coordinated timely restocking of floral supplies.
- Trained and mentored staff on floral design techniques and customer service.
- Developed promotional displays to enhance sales and attract customer interest.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Ensured compliance with all safety regulations in the workplace.
- Provided excellent customer service by responding promptly to inquiries or complaints.
Front End Associate
K-VA-T Food Stores Inc.
Maryville
06.2004 - 04.2006
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized store displays to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily operational goals.
- Trained new associates on store policies and effective customer interaction techniques.
- Handled customer complaints professionally, ensuring satisfaction and resolution.
Education
Some College (No Degree) - Psychology
American Military University
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- First Aid/CPR Certification
- Multitasking in busy environments
- Patient with young learners, especially special needs
- Positive behavior reinforcement
- Supportive of diverse learning needs
- Great communication skills
- Strong record keeping experience
- Problem solving and management
Affiliations
Volunteer Youth Soccer Coach – AYSO
- Supervise and mentor elementary-age children in a team environment.
- Teach teamwork, communication, and good sportsmanship while maintaining a safe and positive atmosphere.
- Organize drills and activities that support skill-building and engagement.
Timeline
Human Resources Manager
K-VA-T Food Stores Inc.
02.2014 - 09.2020
Pharmacy Technician
K-VA-T Food Stores Inc.
12.2008 - 02.2014
Floral Department Manager
K-VA-T Food Stores Inc.
04.2006 - 12.2008
Front End Associate
K-VA-T Food Stores Inc.
06.2004 - 04.2006
Some College (No Degree) - Psychology
American Military University