Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Harris

Chattanooga,TN

Summary

Results-driven Compliance Coordinator at USXpress with a strong analytical mindset and expertise in compliance monitoring. Successfully enhanced driver adherence to FMCSA regulations through effective training and audits. Proven ability to streamline operations and improve quality assurance, fostering a culture of safety and efficiency. Skilled in data compilation and administrative writing.

Overview

11
11
years of professional experience

Work History

Compliance Coordinator

USXpress
11.2021 - 04.2025
  • Monitored and enforced driver compliance with FMCSA regulations, specifically HOS rules.
  • Conducted regular audits of ELD and driver records to ensure adherence to legal driving limits.
  • Provided ongoing training and guidance to drivers on compliance policies and safety.
  • Maintained accurate documentation and reporting for internal audits and DOT inspections
  • Managed approximately 70 incoming calls and approximately 20 outbound calls daily.

Office Manager

Best Operations
09.2020 - 11.2021
  • Managed daily office operations, including scheduling, inventory, and office supply procurement
  • Managed accurate filing systems, maintained confidential records, and streamlined daily office procedures for better organization.
  • Supervised staff, delegated tasks, and monitored performance to maintain operational efficiency.
  • Utilized office software (Microsoft Office Suite) to manage administrative tasks and reporting.
  • Completed weekly payroll for 8 employees.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

Quality Assurance Specialist

SumiRiko Ohio
06.2014 - 08.2020
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
  • Performed risk assessments on potential new projects, helping management make informed decisions about resource allocation and project priorities.

Education

High School Diploma -

Lima Senior High
Lima, OH
05.1990

Skills

  • Compliance monitoring
  • Data compilation
  • Analytical thinking
  • Office management
  • Customer service
  • Customer relations
  • Scheduling and calendar management
  • Payroll processing
  • Clerical support
  • Organizational skills
  • Microsoft Office
  • Payroll and budgeting

Timeline

Compliance Coordinator

USXpress
11.2021 - 04.2025

Office Manager

Best Operations
09.2020 - 11.2021

Quality Assurance Specialist

SumiRiko Ohio
06.2014 - 08.2020

High School Diploma -

Lima Senior High

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Felicia Harris