Felicia Mills
Crossville
Summary
Seasoned customer service associate with more than 4 years of experience in fast-paced retail work. Excellent at following orders and doing what it takes to make the customer content. Track record of achieving exceptional results in handling money at the service desk at my work and helping customers get in and out of the store in a timely manner.
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
11
11
years of professional experience
Work History
Interactive teller
ORNL FEDERAL CREDIT UNION
Oak Ridge
09.2021 - Current
- In this position I take calls through the ITM, and help members with anything to do with their bank accounts. As far as depositing, doing withdrawals, transfers, and looking into transaction history.
Cashier/Customer Service Associate
Walmart Supercenter
Oak Ridge
10.2016 - 09.2022
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Use computers for various applications, such as database management or word processing.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Cashier
Long John Silvers
Clinton
10.2015 - 09.2016
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
- Accept payment from customers, and make change as necessary.
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
- Clean and organize eating, service, and kitchen areas.
- Notify kitchen personnel of shortages or special orders.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
- Collect and return dirty dishes to the kitchen for washing.
- Monitor and order supplies or food items and restock as necessary to maintain inventory.
- Distribute food to servers.
- Wash dishes, glassware, and silverware after meals.
Education
Anderson County High School
Clinton, TnSkills
- Customer and Personal Service
- Time Management
- English Language
- Reading Comprehension
- Computers and Electronics
- Troubleshooting
- Driving
- Food Service
- Cashiering
- Cash Handling
- Food Preparation
- Payroll
- Typing
- Merchandising
- Customer service
- Salesforce
- Microsoft Office
Timeline
Interactive teller
ORNL FEDERAL CREDIT UNION
09.2021 - Current
Cashier/Customer Service Associate
Walmart Supercenter
10.2016 - 09.2022
Cashier
Long John Silvers
10.2015 - 09.2016
Anderson County High School