Feriel Kasdaoui

Staff Management:

• Hiring, training, and supervising staff.

• Scheduling and managing work shifts.

Operational Efficiency:

• Ensuring smooth day-to-day operations.

• Overseeing inventory management and restocking.

Event Coordination:

• Planning and coordinating cultural events or themed activities.

Ambiance Maintenance:

• Fostering and maintaining the desired cultural atmosphere.

• Overseeing cleanliness and aesthetics.

Budgeting:

• Managing and optimizing the budget for operational needs.

Customer Relations:

• Handling customer feedback and addressing concerns.

• Implementing strategies to enhance customer satisfaction.

Marketing and Promotion:

• Collaborating with marketing teams to promote cultural events and the coffee club.

Vendor Relations:

• Managing relationships with suppliers and ensuring timely deliveries.

Technology Integration:

• Implementing and optimizing point-of-sale systems or other relevant technologies.

Compliance and Regulations:

• Ensuring adherence to health and safety regulations.

• Managing compliance with local business requirements.

• DNS Resolution Specialist: Managed DNS resolution processes, ensuring efficient and accurate mapping of domain names to IP addresses.
• Collaborated with clients to troubleshoot and resolve DNS-related issues promptly.
• Domain Name Configuration Expert: Configured and customized domain name settings to meet client requirements. Provided guidance to customers on domain management and configuration options.
• WordPress Support optimization and customization.
• SSL Troubleshooting and Installations: Diagnosed and resolved SSL certificate issues, ensuring secure connections for websites. Conducted SSL installations, providing comprehensive support for encryption and security protocols.
• cPanel and WHM Specialist: Proficiently navigated and managed cPanel and WHM interfaces for hosting account administration in configuring settings, creating email accounts, and managing server resources.
• Server Configuration: Configuring server settings to optimize performance and security.
• Package Management: Defining and managing hosting packages with specific resource limits.
• User Account Management: Managing user accounts, permissions, and access levels on the server.
• Backup and Restore: Setting up automated backup schedules and restoring accounts when necessary.
• SSL Certificate Management: Installing, renewing, and managing SSL certificates for hosted domains.
• Service Optimization: Optimizing server services such as Apache, PHP, and MySQL for improved performance.
• Website Configuration: Configuring domain settings, adding subdomains, and managing website redirects.
• Email Account Management: Creating and managing email accounts, setting up forwarders, and handling spam filters.
• File Management: Uploading, downloading, and managing website files through the File Manager
• Database Administration: Creating, modifying, and managing MySQL databases.
• Application Installation: Using cPanel’s application installer to deploy applications like WordPress, Joomla, etc.
• Security Settings: Configuring security settings, including IP blocking, directory protection, and SSL/TLS.
• Resource Usage Monitoring: Monitoring resource usage, including bandwidth and disk space, to ensure optimal performance.
• Metrics and Analytics: Utilizing tools for website analytics, visitor statistics, and error log analysis.
• Administration of DNS service and managing every issue with the services
• Help identify and report generalized issues (NOCs), either as reported by clients
• Participate in the provisioning of services requiring manual activation steps (such as SSLs and IPs)
• Identify Sales opportunities (Leads) and log them for follow-up
• Internal and external migrations of websites, emails and databases
• Troubleshot web problems and diagnosed system faults.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions
• Organised files to support efficiency and traceability
• Explained product benefits and value, promoting featured items in line with store sales objectives
• Assisted in developing strategies to increase customer satisfaction levels.
• Analyzed data from customer surveys to identify trends in customer behavior.
• Facilitated productive technical customer relationships through intentional external communications.
• Billing Administration.

• Embedded Systems Development: Design and implementation of solutions for embedded systems related to asmart home.
• Internet of Things (IoT): Active participation in a project focused on the Internet of Things, emphasizing the connectivity of household devices.
• Smart Home Design: Contribution to the realization of a smart home, involving the coordination of devices to enhance efficiency and connectivity.
• Device Integration: Experience in integrating and connecting diverse devices within the context of IoT.
• Telecommunications R&D: Involvement in research and development activities in the field of telecommunications, with a specific focus on IoT.
• Technical Skills: Development and demonstration of technical skills in programming and embedded systems development.
• Interdisciplinary Collaboration: Teamwork with experts from various fields to ensure the success of the smart home project.
• Problem Solving: Efficient identification and resolution of technical challenges encountered during embedded systems development.
• Documentation: Preparation of detailed technical documents to ensure traceability of the development process.
• Technological Watch: Monitoring the latest trends in IoT and embedded systems to integrate innovative solutions into the project.

• Established and maintained network systems
• Configuration of VMware Environment: Set up and configure VMware environments to ensure optimal performance of virtual machines.
• Virtual Machine Management: Responsible for the day-to-day management of virtual machines, including resource monitoring and issue resolution.
• Implementation of Voice over IP (VOIP), with a focus on voice quality and network connectivity.
• Performance Optimization: Worked on optimizing the performance of VMware virtual machines to ensure maximum system efficiency.
• VOIP Troubleshooting: Proactively identified and resolved issues related to Voice over IP, ensuring smooth and reliable communication.
• Monitoring and Maintenance: Continuous monitoring of VOIP network performance, with regular maintenance to prevent service interruptions.
• Collaboration with Teams: Close collaboration with technical teams to integrate VMware and VOIP solutions into the overall company infrastructure.
• Problem resolution ADSL VDSL.
• Problem resolution of telephonic VoIP
• Problem resolution de IPTV et OTP
• Router ADSL configuration
• Configuration 3G