FERIEL MZALI

Full-Cycle Recruiting :

• Managed the full recruitment lifecycle for various roles, including IT, Customer Service, and UX/UI Design, sales agents from sourcing to offer acceptance, resulting in 205 in 2022 , 325 in 2023, 238 in 2024 successful hires.
• Developed and implemented strategies to enhance candidate experience, leading to a positive NPS indicator.

Talent Management & Development :

• Managed internal talent programs, identifying high-potential employees closing 94% of OPS needs in 2023-2024.

External Partner Management :

• Cultivated and managed relationships with external recruitment firms and temporary staffing agencies, negotiating contracts and ensuring service level agreements were met.

Onboarding & Welcome Programs :

• Designed and implemented onboarding and welcome programs for new hires, ensuring smooth transitions and fostering a positive first impression which reduced 95% of the no show indicator.

Employer Branding :

• Developed and implemented employer branding strategies on social media platforms, increasing company visibility and attracting top talent.

HR Operations & Administration :

• Managed a range of HR operations, including contract management, insurance administration, absence tracking (using Yammu), disciplinary actions, and the processing of administrative documents (employment confirmations, work certificates, pay slips). Ensured compliance with all relevant labor laws and regulations.

Offboarding & Exit Interviews :

• Conducted exit interviews to gather feedback from departing employees, identifying areas for improvement in employee retention and engagement. which led to improve some of the process related to transportation, schedule, work environment.

• Provided talent acquisition solutions to more than 7 clients, achieving a 100% success rate in meeting their hiring objectives.
• Developed compelling job descriptions and client-specific candidate profiles to attract top talent.
• Sourced, screened, and evaluated candidates through various channels (internal and external), using advanced interviewing techniques and assessment tools such as AssessFirst test.
• Conducted in-depth behavioral and competency-based interviews.
• interpreted psychometric and skills-based assessments to evaluate candidate fit and providing detailed candidate reports and recommendations to clients.
• Managed the candidate onboarding process, ensuring seamless integration and ongoing follow up for 6 months.

First-Cycle Recruitment Management:

• Sourced and selected applicants for technical positions within company. ( IT and Software positions across Tunisia and France).

Multi-Channel Sourcing Expertise:

• Leveraged a variety of sourcing channels, including [List key job boards: Linkedin, Monster, Pôle Emploi, Indeed, Apec]

Team Leadership & Mentorship:

• Led and mentored a team of 5 recruitment officers, providing coaching on effective sourcing techniques and meeting the clients deadline.

HR Operations & Reporting:

• Maintained accurate tracking spreadsheets and provided data-driven insights to leadership on key recruitment metrics.

While pursuing my studies, I worked part-time as a sales agent at a call center, where I honed my communication and negotiation skills.