Fernando Rocha
Memphis
Overview
3
3
years of professional experience
Work History
Welding Student
Tennessee College of Applied Technology
01.2025 - 12.2025
- Operated welding equipment to complete assigned projects efficiently and safely.
- Practiced various welding methods, including MIG, TIG, and stick welding for skill enhancement.
- Participated in safety training sessions to uphold industry standards and best practices.
- Enhanced welding skills by completing hands-on training and coursework in various welding techniques.
Senior Technician
Valvoline
07.2023 - 12.2025
- Conducted routine maintenance tasks, adhering to safety protocols and quality standards.
- Trained new technicians on equipment usage, repair techniques, and best practices.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Streamlined workflow processes to enhance efficiency in service delivery and turnaround times.
- Implemented inventory management procedures to track parts and reduce waste.
Customer Service Representative
AutoZone
08.2022 - 07.2023
- Guided customers in understanding product features and services offered.
- Processed transactions efficiently while ensuring compliance with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Certificate - Welding
Tennessee College of Applied Technology
Bartlett, TN12-2025
High School Diploma -
Cordova High School
Cordova, TN05-2024
Skills
- Customer satisfaction
- Troubleshooting and resolution
- Hand and power tools
- Safety
- Spanish Translation
- Maintenance and repairs
Timeline
Welding Student
Tennessee College of Applied Technology
01.2025 - 12.2025
Senior Technician
Valvoline
07.2023 - 12.2025
Customer Service Representative
AutoZone
08.2022 - 07.2023
Certificate - Welding
Tennessee College of Applied Technology
High School Diploma -
Cordova High School