Fiamma Mia
Clarksville
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management and customer relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Managing Director
Moore Mowing LLC
09.2023 - Current
- Managed daily business operations ensuring high-quality customer service and satisfaction
- Oversaw financial management, including budgeting, forecasting, and cost control measures
- Cultivated supplier relationships to optimize inventory management and procurement processes
- Led marketing initiatives that increased brand visibility and market reach
- Streamlined processes through technology integration, enhancing overall business workflow efficiency
- Managed day-to-day business operations
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Developed and implemented operational strategies to enhance efficiency and productivity.
Assistant HR Generalist
Next Level Support Centers
01.2021 - 11.2023
- Recruited, interviewed, and facilitated the hiring of qualified job applicants for open positions; collaborated with departmental managers to understand skills and competencies required for openings
- Conducted or acquired background checks and candidate eligibility verifications
- Implemented new hire orientation and team member recognition programs
- Performed routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
- Handled employment-related inquiries from applicants, team members, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Attended and participated in employee disciplinary meetings, terminations, and investigations
- Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
- Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Reviewed, tracked, and documented compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications
Training and Development Manager
Next Level Support Centers
01.2019 - 10.2023
- Develop educational materials (videos, quizzes, handouts) using company LMS
- Maintain current knowledge of training standards and processes
- Maintain updated records of training curricula and material
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
- Ensure new hires complete basic training courses, including communication and troubleshooting skills, and are certified before joining the CSR team
- Liaise with managers and supervisors to encourage on-the-job coaching (how to handle difficult situations)
- Identify individual and team skill gaps
- Coordinate mentorship programs for new team members
- Schedule regular training sessions (e.g. monthly or quarterly)
- Assess the impact of each educational course on staff performance and client satisfaction
- Align training with company and client goals.
- Update company resources with new information from clients as needed
- Remote
Customer Support Representative
Next Level Support Centers
06.2018 - 01.2019
- Listen to and resolve customers’ concerns, issues and questions via phone, chat and email
- Troubleshoot technical issues
- Maintain a positive attitude and calmly respond to customers’ complaints
- Follow branded scripts, procedures and policies
- Create and maintain customer accounts while recording detailed customer interactions
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Process credit card payments
Licensed Real Estate Agent
Ed McNulty Realty LLC
05.2017 - 05.2019
- Coordinate appointments, accompany and advise all parties involved with listing, buying, leasing, and selling
- Advertise and perform all necessary duties involved for commercial and residential sales
- Compare and analyze properties to determine competitive market prices
- Prepare and disclose documents i.e.: contracts, agreements, statements, deeds
Front Desk Lead Attendant
WoodSpring Suites
02.2018 - 05.2018
- Oversee daily operations i.e.: reservations, renewals, process and receive payments
- Manage inventory, budget control, and maintain accounts
- Administrative tasks i.e.: review/ approve transmittals and reports
- Marketing duties i.e.: phone calls, social media, and promotion
- Administer keys and ensure the security needs of the property
Sales Specialist / Lead Support Generalist
Victoria's Secret & PINK
11.2016 - 12.2017
- Tracked and exceeded hourly and daily sales goals
- Replenished, recovered and stocked all merchandise and non-merchandise
- Planned and executed store floor sets
- Supervised and led daily shipment team to meet daily requirements of inventory
- Obtained and built customer loyalty by opening Victoria’s Secret & PINK credit cards
Education
AAS - Criminal Justice
State University of NY (SUNY) Ulster County Community College
06.2011
Skills
- Advanced Microsoft Excel proficiency
- Proficient in Microsoft Word
- Experienced in creating presentations with Microsoft PowerPoint
- Proficient in Microsoft Access
- Proficient in Microsoft Outlook
- Real estate management
- Proficient in POS software
- Experienced in negotiation strategies
- Proficient in CRM tools
- Talent acquisition
- Onboarding program management
- Market data collection
Certification
- NYS Real Estate License
Timeline
Owner/Managing Director
Moore Mowing LLC
09.2023 - Current
Assistant HR Generalist
Next Level Support Centers
01.2021 - 11.2023
Training and Development Manager
Next Level Support Centers
01.2019 - 10.2023
Customer Support Representative
Next Level Support Centers
06.2018 - 01.2019
Front Desk Lead Attendant
WoodSpring Suites
02.2018 - 05.2018
Licensed Real Estate Agent
Ed McNulty Realty LLC
05.2017 - 05.2019
Sales Specialist / Lead Support Generalist
Victoria's Secret & PINK
11.2016 - 12.2017
AAS - Criminal Justice
State University of NY (SUNY) Ulster County Community College
Similar Profiles
Yadir Cabrera FonsecaYadir Cabrera Fonseca
Delivery Driver at Moore & Moore Logistics LLCDelivery Driver at Moore & Moore Logistics LLC
Brandon LathropBrandon Lathrop
Handyman Apprentice at Desert Mowing LLCHandyman Apprentice at Desert Mowing LLC
Timothy PaulTimothy Paul
Small Business owner at S & T Mowing Services LLCSmall Business owner at S & T Mowing Services LLC
Drew BurnettDrew Burnett
Sous Chef at Shelby's TrioSous Chef at Shelby's Trio
Jocelyn CarterJocelyn Carter
Sales Associate at Miss Lucille's MarketplaceSales Associate at Miss Lucille's Marketplace