Firdoush Anwar khan
Medical Billing (RCM)
Ooty
Summary
Highly accomplished Team Lead in Healthcare Operations with proven expertise in launching pilot processes, stabilizing complex IV and Prior Authorization workflows, and leading large multi-location teams . Known for earning management trust early, driving turnaround in underperforming processes, and delivering measurable results with freshers and experienced teams alike. A two-time Best Team Leader and Master Award winner , seeking a challenging role where strong leadership, process excellence, and client-focused execution can drive sustained operational success and organizational growth.
Overview
5
5
years of professional experience
3
3
Certificates
Work History
Team Leader
Revenue Cycle Management
08.2023 - Current
- Trusted by management and deployed at the initial stage of a new IV pilot process, successfully launching operations, despite being new to IV.
- Led a 26-member pilot team, making the early-stage process fully operational, and achieving successful client acceptance.
- Received client appreciation for stabilizing the pilot process and delivering consistent performance.
- Standardized and transitioned the process across multiple locations (Chennai, Bangalore, and TP) .
- Converted the pilot batch into a stable production IV team, which I continue to handle as the primary team lead.
- Deployed into a high-risk IV and Prior Authorization process, with production delays and follow-up gaps, despite two existing leaders.
- I took ownership of a 50-member team, implemented preventive and corrective actions, and successfully stabilized productivity and workflow.
- Supported multiple processes facing calling and follow-up challenges, training teams to improve calling efficiency, and stabilize operations.
- Successfully handled Authorization Determination and follow-up processes for four different clients, ensuring timely deliverables.
- From January, I led a new IV Freshers batch, achieving 94% process completion, receiving client appreciation, while handling GTO tasks, and training three new Team Leads.
- Awarded “Best Team Leader” and “Master Award” twice for outstanding leadership, performance excellence, and process stabilization.
Senior process Associate
Prochant India private Ltd
06.2022 - Current
- US Project - DME - Order Management
- Managing the daily administrative functions from inventory management to providing fittings and education to the patients
- Managing inventory levels, communicating with internal operations regarding day-to-day services
- Tracking and maintaining and ordering DME products for the locations; assisting the business manager with managing site profitability
- Expertise in Marinating Production volume with TAT
- Used sale order application to find patient data's
- Maintained High level of order Processing
- Maintained 100% of quality without any SLA
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Promoted a culture of continuous improvement by encouraging innovation and sharing best practices among the team.
Process Associate
Thryve Digital
03.2021 - 05.2022
- Intake process prior Authorizations
- Medical Claims Processing.
- CLAIMS ADJUDICATION SERVICES.
- Health insurance and data verification for US Health care
- Auditing through Facet Application and Quality Maintaining
- Internal MIS generating for Weekly and Daily basis
- Expertise in Maintained Production volume with TAT
- Maintained High level of transaction Processing
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
MSc - Computer Science
Cms college of science and commerce
Coimbatore01.2021
Bsc - Computer Science
Vivekanandha College Arts and Sciences for women
01.2019
H.S.C -
Sri Shanthi Vijay Girls Higher Secondary Schools
ooty01.2016
S.S.L.C - undefined
Sri Shanthi Vijay girls higher secondary school
ooty01.2014
Skills
Claim Adjudication (End to End)
Certification
ID2S Park Protocol
Timeline
Leadership Development Course
01-2025
Team Leader
Revenue Cycle Management
08.2023 - Current
Senior process Associate
Prochant India private Ltd
06.2022 - Current
Process Associate
Thryve Digital
03.2021 - 05.2022
Alison IT Management
09-2020
ID2S Park Protocol
08-2019
Bsc - Computer Science
Vivekanandha College Arts and Sciences for women
S.S.L.C - undefined
Sri Shanthi Vijay girls higher secondary school
MSc - Computer Science
Cms college of science and commerce
H.S.C -
Sri Shanthi Vijay Girls Higher Secondary Schools
Presentations
- 01& 02 August 2019 -“Id2s park protocol “in cms college of science and commerce.
- 02 September 2019- “Alison” IT Management-Software and databases ,Communication English.
Strength
Transforming pilot projects into stable operations, mentoring teams to excel, driving process efficiency, and earning recognition for consistent performance.
Personal Profile
- Name : Firdoush Anwar khan
- Father's Name : Anwar khan.A
- Date of birth : 28/07/1999
- Sex : Female
- Marital status : Single
- Language known : English, Hindi, Urdu, Tamil, Malayalam
Declaration
I here by declared that the above mention-information is correct up to my knowledge I here the responsibility for the correctness of the above mentioned particulars
Presentations
- 01& 02 August 2019 -“Id2s park protocol “in cms college of science and commerce.
- 02 September 2019- “Alison” IT Management-Software and databases ,Communication English.
Strength
Transforming pilot projects into stable operations, mentoring teams to excel, driving process efficiency, and earning recognition for consistent performance.
Personal Profile
- Name : Firdoush Anwar khan
- Father's Name : Anwar khan.A
- Date of birth : 28/07/1999
- Sex : Female
- Marital status : Single
- Language known : English, Hindi, Urdu, Tamil, Malayalam