FLORENCE OLDAKER
Knoxville
Summary
Experienced Customer Service Representative skilled in managing inquiries, resolving issues, and providing exceptional support. Adept at building rapport, ensuring customer satisfaction, and streamlining communication to enhance overall service quality.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
Freddy's
01.2024 - Current
- Provided outstanding customer service by assisting guests, addressing concerns, and ensuring a positive experience.
- Effectively processed various payment types, including cash, credit, and mobile payments, ensuring accuracy and efficiency.
- Remained calm and composed in high-pressure situations, successfully diffusing customer complaints and ensuring satisfaction.
- Collaborated with team members to maintain a supportive and efficient work environment, ensuring smooth service delivery.
- Utilized active listening skills to understand and resolve customer issues, creating an atmosphere of trust and comfort.
- Demonstrated empathy and professionalism when handling difficult situations, striving to exceed customer expectations.
- Addressed customer inquiries and concerns with tact and diplomacy, ensuring a positive and respectful interaction.
- Maintained a clean and organized environment to support a positive customer experience and team efficiency.
CUSTOMER SERVICE ASSOCIATE
Steak-N-Shake
01.2017 - 01.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues, ensuring a positive experience.
- Accurately processed transactions and handled various payment methods, including cash, credit, and digital payments.
- Collaborated effectively with team members to maintain smooth operations and deliver high-quality service.
- Demonstrated a strong understanding of customer needs, providing tailored solutions to enhance satisfaction.
- Maintained a clean and organized workspace, ensuring efficiency and customer convenience.
- Worked closely with team members to ensure timely and accurate order fulfillment while maintaining a positive work environment.
- Proactively identified and addressed customer concerns, escalating issues when necessary to ensure resolution.
- Contributed to the achievement of team goals through a cooperative approach and proactive problem-solving skills.
Education
Diploma - undefined
Brookhaven High School
Skills
- Complaint resolution
- Complaint handling
- Sales and upselling
- Database maintenance
- Problem-solving abilities
- Customer relationship management (CRM)
- De-escalation techniques
- Team collaboration
- Meticulous attention to detail
- Accepting payments
- Multitasking and organization
- Customer interaction
- Verbal and written communication
- Teamwork and collaboration
- Task prioritization
- Time management
- Tactful and diplomatic
- Payment processing
- CRM software proficiency
- Punctuality and reliability
- Quality assurance
- Product knowledge
- Guest services
- Regulatory compliance
- Complaint escalation
- Problem resolution
- Hospitality and accommodation
- Cross-functional team collaboration
Timeline
CUSTOMER SERVICE SPECIALIST
Freddy's
01.2024 - Current
CUSTOMER SERVICE ASSOCIATE
Steak-N-Shake
01.2017 - 01.2024
Diploma - undefined
Brookhaven High School
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