Florence Staggs Oliphant
Goodlettsville
Summary
Proven Registered Medical Assistant with extensive experience with adept in HIPAA compliance and patient scheduling. Demonstrates strong proficiency in phlebotomy techniques and exceptional patient care, reducing no-show rates significantly. Skilled in building relationships and efficiently managing medical documentation, showcasing a reliable team player attitude and a commitment to regulatory compliance.
Overview
6
6
years of professional experience
Work History
Registered Medical Assistant
Abode Care Partners
05.2024 - Current
- Write letters (jury deputy, family POA, and FMLA)
- DME ordering for patients
- Work with case workers regarding patients care needs
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Made average of Number outbound and inbound calls per day.
Registered Medical Assistant
QTC Management Inc. - A Leidos
10.2023 - 05.2024
- Collaborates with medical providers as needed for clarification of their sign reports for their veterans disability physical examination to allign with VA guidelines to include remand and TERA claims
- Review medical documentation is complete and accurate
- Identifies errors and utilities addendums to clarify with providers
- Review diagnostic test results (includes but not limited to radiologic examinations and blood work) and ensures their accurate on the veterans report
Registered Medical Assistant
Crossroads Medical Group
07.2019 - 01.2021
- Write letters (jury deputy, family POA, and FMLA)
- DME ordering for patients
- Work with case workers regarding patients care needs
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Made average of Number outbound and inbound calls per day.
Registered Medical Assistant
CareNow Urgent Care
01.2021 - 10.2023
- Conducted patient intake, recording vital signs and medical history to provide comprehensive information for physicians.
- Demonstrated proficiency in venipuncture, collecting blood samples with minimal patient discomfort.
- Applied wound care techniques, dressing and monitoring wounds to promote healing and prevent infection.
- Prepared examination rooms, sterilizing instruments and arranging supplies to maintain a clean and efficient work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Preceptor for new on coming medical assistant and LPN
Education
Certificate - Medical Assistant
Nashville College of Medical Careers
Nashville, TN06.2014
High School Diploma - None
Hunters Lane High School
Nashville, TN05.2012
Skills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Clinical documentation
- Phlebotomy techniques
- Patient scheduling
- Medication administration
- Patient assessments
- Insurance verification
- Vital sign monitoring
- Diagnostic testing assistance
- Medical records management
- Medical office procedures
- Regulatory compliance
- Reliable team player
- Specimens collection and processing
- EMR / EHR
- Conflict resolution
- BLS certified
Timeline
Registered Medical Assistant
Abode Care Partners
05.2024 - Current
Registered Medical Assistant
QTC Management Inc. - A Leidos
10.2023 - 05.2024
Registered Medical Assistant
CareNow Urgent Care
01.2021 - 10.2023
Registered Medical Assistant
Crossroads Medical Group
07.2019 - 01.2021
Certificate - Medical Assistant
Nashville College of Medical Careers
High School Diploma - None
Hunters Lane High School
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