Floy Russell
Whites Creek
Summary
Credit card payment processing
Report generation
Call center experience
Insurance collaboration
Team collaboration
Problem solving
Medical billing and collections
Documentation
Overview
10
10
years of professional experience
Work History
Caregiver Attendant
Open Arms Care LLC
Nashville, TN
12.2024 - 01.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication and monitored health conditions for adherence to care plans.
- Developed trusting relationships with clients, enhancing emotional well-being and engagement.
- Collaborated with healthcare professionals to coordinate comprehensive care strategies.
Billing Specialist
Industry Diagnostic Lab
Nashville, TN
10.2023 - 05.2024
- Processed and reviewed billing inquiries to ensure accuracy and timeliness.
- Managed patient accounts by maintaining updated records and resolving discrepancies.
- Collaborated with healthcare providers to gather necessary information for accurate billing.
- Utilized billing software to generate invoices and process payments efficiently.
Cash Application Specialist
RX Partners
Nashville, TN
03.2022 - 10.2023
- Processed and applied cash receipts to customer accounts, ensuring accurate record-keeping.
- Resolved discrepancies in payment applications, enhancing overall financial accuracy.
- Collaborated with cross-functional teams to streamline cash application processes.
- Developed and maintained reports on cash application performance metrics.
Managed Care Billing Specialist
Rezult Group/Apricity Resources/GCHC
Nashville, TN
02.2020 - 05.2021
- Processed billing statements accurately, ensuring timely delivery to clients.
- Managed accounts receivable, maintaining accurate records of transactions and payments.
- Resolved discrepancies in billing through effective communication with clients and internal teams.
- Coordinated with cross-functional teams to streamline invoicing processes and improve efficiency.
Customer Service Representative
Lucent Health
Nashville, TN
11.2018 - 01.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely and accurate responses to client concerns.
- Collaborated with cross-functional teams to streamline service processes and enhance customer satisfaction.
- Trained new representatives on company policies, procedures, and best practices in customer support.
Medicaid Billing Specialist
Beacon Hill Staffing/Divericare
Brentwood, TN
05.2018 - 11.2018
- Processed Medicaid claims to ensure accurate billing and compliance with regulations.
- Analyzed billing discrepancies, implementing corrective actions to improve reimbursement rates.
- Collaborated with healthcare providers to gather necessary documentation for claims submission.
- Conducted regular audits of billing records to maintain accuracy and identify areas for improvement.
Patient Account Representative
Medix/Citadel
Hendersonville, TN
10.2017 - 04.2018
- Processed patient account inquiries, ensuring accurate information and prompt resolutions.
- Managed insurance verification and authorization processes, enhancing workflow efficiency.
- Coordinated billing disputes with internal teams, fostering collaboration to expedite resolutions.
- Reviewed patient accounts for accuracy, identifying discrepancies and implementing corrective actions.
Patient Account Representative
Robert Half/CRMS
09.2015 - 09.2017
- Led initiatives to streamline billing procedures, reducing average resolution time significantly.
- Mentored junior staff in compliance protocols and customer service excellence standards.
- Developed training materials to enhance team knowledge of evolving healthcare regulations and policies.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
Education
High School Diploma -
Cohn High School
Nashville, TN05-1983
Skills
- Nutrition monitoring
- Emotional support
- Mobility support
- Recreational activities planning
- Credit card payment processing
- Report generation
- Call center experience
- Insurance & Team collaboration
- Problem solving
- Medical billing and collections
- Documentation
Timeline
Caregiver Attendant
Open Arms Care LLC
12.2024 - 01.2026
Billing Specialist
Industry Diagnostic Lab
10.2023 - 05.2024
Cash Application Specialist
RX Partners
03.2022 - 10.2023
Managed Care Billing Specialist
Rezult Group/Apricity Resources/GCHC
02.2020 - 05.2021
Customer Service Representative
Lucent Health
11.2018 - 01.2020
Medicaid Billing Specialist
Beacon Hill Staffing/Divericare
05.2018 - 11.2018
Patient Account Representative
Medix/Citadel
10.2017 - 04.2018
Patient Account Representative
Robert Half/CRMS
09.2015 - 09.2017
High School Diploma -
Cohn High School