Forrest Boone
Memphis
Summary
Dynamic Operations Manager with a proven track record at Universal Intermodal & C.H. Robinson, enhancing efficiency through process development and cross-functional collaboration. Skilled in Microsoft Excel and conflict resolution, I achieved an 11% cost reduction while fostering strong client relationships and implementing effective employee training programs. Passionate about driving operational excellence in supply chain management.
Overview
9
9
years of professional experience
Work History
Operations Manager
Universal Intermodal
Memphis
05.2023 - Current
- Supervised daily operations of intermodal drayage terminal with 25 trucks and 30 employees.
- Standardized comprehensive operational SOPs for dispatch, safety, and driver onboarding.
- Led cross-functional teams with dispatchers and load planners to enhance procedural efficiency.
- Reduced operational errors by developing training aligned with new SOP framework.
- Analyzed chassis usage through spreadsheets, identifying opportunities for improved utilization.
- Enhanced driver productivity by training dispatchers on optimized load planning techniques.
- Cultivated strong client relationships, addressing concerns to elevate customer satisfaction.
- Ensured accurate payroll processing for drivers, maintaining compliance with labor regulations.
Portfolio Capacity Representative
C.H. Robinson
Memphis
02.2022 - 04.2023
- Onboarded new and existing contract carriers into CHR’s carrier platform to enhance quality metrics.
- Negotiated freight lanes with carriers, optimizing costs and reducing transportation expenses.
- Monitored carrier performance to ensure compliance with agreed-upon service levels.
- Identified opportunities for expanding business within existing customer base.
- Participated in weekly team meetings to evaluate progress toward goals.
- Cultivated relationships with key carriers through exceptional service and support.
Intermodal Fleet Manager
Universal Logistics
Memphis
06.2021 - 01.2022
- Supervised daily freight operations for 25 owner-operators and company drivers.
- Managed and scheduled freight container movements across rail, truck, and port terminals for timely delivery.
- Assigned loads to drivers while providing clear instructions and support for compliance and deadlines.
- Monitored shipment status in real-time, proactively updating customers on any issues or delays.
- Coordinated swift solutions to unexpected challenges such as equipment breakdowns or port congestion.
- Facilitated work order acceptance and driver scheduling to ensure stakeholder retention in multiple markets.
Operations Lead, Centralized Operations, LTL
C.H. Robinson
Memphis
09.2020 - 06.2021
- Managed daily operations for blended team of 7+ Operations Representatives and Account Coordinators, achieving 11% cost reduction in 2021.
- Designed operational processes and coordinated team execution to enhance efficiency.
- Developed creative solutions based on customer feedback, increasing freight shipments per employee by 5% in 2020.
- Cultivated relationships between LTL Service Center and five Commercial offices across Southeastern Region.
- Provided LTL industry expertise to partner offices during COVID-19, bolstering customer confidence.
- Examined capacity growth opportunities as an LTL SME to optimize service offerings.
- Participated in pilot project to analyze operational costs and deliver insights via PowerBI dashboard.
Account Coordinator, Centralized Operations, LTL
C.H. Robinson
Memphis
06.2019 - 09.2020
- Coordinated with partner offices to oversee end-to-end operations for LTL portfolios.
- Maintained and updated Standard Operating Procedures to ensure compliance and efficiency.
- Incorporated customer feedback into processes for improved handling of new orders.
- Reconciled account payables using internal billing platform for accurate financial tracking.
- Researched updates in corporate policy and transportation industry for bi-monthly newsletter preparation.
Operations Representative, Centralized Operations, LTL
C.H. Robinson
Memphis
03.2017 - 06.2019
- Oversaw comprehensive shipment operations, reducing operating costs and increasing executed loads by five percent.
- Fostered cultural change through collaboration with over five key corporate partners to enhance confidence.
- Achieved Rookie of the Year Award for outstanding performance within first year.
IT Specialist
Unistar-Sparco
Millington
05.2016 - 01.2017
- Achieved Gold Partner status as Microsoft Certified Professional and Systems Administrator.
- Identified and diagnosed internal IT issues, providing effective solutions for clients.
- Managed image deployment for Outside Deployment Team to ensure operational efficiency.
Inside Sales Representative
Unistar-Sparco
Millington
02.2016 - 05.2016
- Responded to RFQs for enterprise storage products, presenting tailored service package offerings.
- Conducted research on leads to identify potential customers and opportunities.
- Engaged with customers to understand needs and provide relevant solutions.
Education
Bachelor of Business Administration - Supply Chain Management
University of Memphis, Fogelman College of Business
Memphis, TN08.2022
Associate of Arts and Sciences - Business
Southwest TN Community College
Memphis, TN05.2011
Skills
- Microsoft Certified Systems Administrator
- Microsoft Visual Basic NET knowledge
- Microsoft Excel skills
- A certification
- ISO 20000 certified service management systems knowledge
- Critical thinking/Conflict Resolution
- Project management
- Cross-functional collaboration
- Leadership
- Intermodal SME
- Process development and improvement
- Performance monitoring techniques
- Employee training programs
- Customer relationship management
- Unsurpassed work ethic
- Operations management expertise
- Supply chain management background
- Microsoft Office expertise
- Time management skills
Accomplishments
- Terminal of the Quarter: 4th Quarter 2024
References
References available upon request.
Timeline
Operations Manager
Universal Intermodal
05.2023 - Current
Portfolio Capacity Representative
C.H. Robinson
02.2022 - 04.2023
Intermodal Fleet Manager
Universal Logistics
06.2021 - 01.2022
Operations Lead, Centralized Operations, LTL
C.H. Robinson
09.2020 - 06.2021
Account Coordinator, Centralized Operations, LTL
C.H. Robinson
06.2019 - 09.2020
Operations Representative, Centralized Operations, LTL
C.H. Robinson
03.2017 - 06.2019
IT Specialist
Unistar-Sparco
05.2016 - 01.2017
Inside Sales Representative
Unistar-Sparco
02.2016 - 05.2016
Bachelor of Business Administration - Supply Chain Management
University of Memphis, Fogelman College of Business
Associate of Arts and Sciences - Business
Southwest TN Community College
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