FRANCES WHITTAKER
Pigeon Forge
Summary
Detail-oriented Room Attendant with proven experience maintaining 12–15 guest rooms daily to luxury standards. Skilled in cleaning, sanitation, and organization while delivering attentive guest service. Strong team player with excellent time management, ensuring rooms are prepared promptly for arrivals. Committed to upholding safety, hygiene, and resort quality standards to enhance guest satisfaction.
Overview
7
7
years of professional experience
Work History
Host
Dollywood Theme Park and Resort
Pigeon Forge
10.2025 - Current
- Greeted and welcomed guests at Dollywood Theme Park entrance.
- Provided information about park attractions and entertainment schedules.
- Ensured cleanliness and organization of host areas throughout the park.
- Collaborated with kitchen staff to optimize guest service flow.
- Trained new hosts on procedures and customer service standards.
- Handled guest inquiries and resolved issues promptly and professionally.
Supervisor
PeachyClean Executive Cleaner Snake River Grill
Jackson
09.2025 - 10.2025
- Supervised nightly cleaning operations to maintain high cleanliness standards.
- Trained and mentored team members on effective cleaning techniques.
- Inspected facilities for cleanliness and compliance with health regulations.
- Communicated regularly with management regarding team performance and needs.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Room Attendant
Snow King Resort Hotel and Condos
Jackson
05.2025 - 10.2025
- Cleaned and stocked 15+ guest rooms per shift by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
Room Attendant
Gasparilla Inn Beach Club
10.2023 - 05.2025
- Kept guest rooms clean and organized to elevate guest experience.
- Worked with team to prepare rooms quickly for arrivals.
- Used cleaning tools and supplies safely to maintain sanitation.
- Developed and maintained positive relationships with guests through courteous communication and attentive service.
Front Desk Agent
Sandals Montego Bay
09.2018 - 09.2023
- Delivered attentive front desk service, handling over 100+ guest check-ins/outs daily, phone assistance, and concierge support to ensure seamless arrivals and departures.
- Operated the HMS system to efficiently manage reservations, group bookings, and guest folios, maintaining accurate records.
- Coordinated between housekeeping, maintenance, and F&B departments, ensuring smooth operations and contributing to a boost in guest satisfaction scores.
- Collected room deposits, fees, and payments with zero discrepancies, ensuring compliance with financial policies.
Education
Training - Server
Innovation Employment And Training Solutions
Montego Bay, Jamaica03-2017
Training - Room Attendant
Sandals Hospitality Training Program
Montego Bay, JamaicaCertification - Customer Service
HEART TRUST NTA
Montego Bay, JamaicaSkills
- Problem-solving skills
- Guest relations
- Customer service
- Attention to detail
- Problem solving
- Team collaboration
Timeline
Host
Dollywood Theme Park and Resort
10.2025 - Current
Supervisor
PeachyClean Executive Cleaner Snake River Grill
09.2025 - 10.2025
Room Attendant
Snow King Resort Hotel and Condos
05.2025 - 10.2025
Room Attendant
Gasparilla Inn Beach Club
10.2023 - 05.2025
Front Desk Agent
Sandals Montego Bay
09.2018 - 09.2023
Training - Server
Innovation Employment And Training Solutions
Training - Room Attendant
Sandals Hospitality Training Program
Certification - Customer Service
HEART TRUST NTA