Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francesca Desir

Clarksville

Summary

Dynamic customer service professional with a proven track record at Target, excelling in customer satisfaction monitoring and issue resolution. Adept at leading teams and enhancing customer experiences through effective follow-up communication. Recognized for strong problem-solving abilities and a commitment to quality control, ensuring efficient service delivery and customer loyalty.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Target
Naples
03.2022 - 03.2024
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Led on- and off-site customer support teams across multiple time zones.
  • Resolved customer complaints promptly and efficiently.

Customer Service Cashier

McDonald's
Naples
03.2018 - 08.2020
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Complied with all health and safety regulations while performing job duties.

Education

GED -

Lorenzo Walker Technical School
Naples, Florida
05-2023

Skills

  • Customer service
  • Customer satisfaction monitoring
  • Issue resolution
  • Time management
  • Follow-up communication
  • Problem solving
  • Appointment scheduling
  • Adaptive team player
  • Report transcription
  • Quality control
  • Problem resolution
  • Retail sales customer service
  • Scheduling
  • Product and service solutions
  • Problem-solving
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

Target
03.2022 - 03.2024

Customer Service Cashier

McDonald's
03.2018 - 08.2020

GED -

Lorenzo Walker Technical School
Francesca Desir