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Associate Principal Engineer

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I am a task oriented people person. I am well known for getting the job done while simultaneously building rapport with clients and co-workers.
While at the University it was generally a fast-paced environment. I worked with a team of about 6 in the Cashiers Office. We were responsible for handling phone calls from students and parents who had questions or concerns about their tuition bills. Each of us had a set duty to take care of along with handling regular office work. Mine happened to be processing tax credits for Non-resident students and parents. This was a program that allowed parents who worked in Missouri but did not live in Missouri to deduct a certain portion towards tuition. There was a vast amount of personal paperwork involved to achieve this and always a deadline with which to get it applied to the account. We all had to deal with angry parents daily. It was our job to explain policy, procedure, and the bill and to calm them down so they could better understand how the billing process worked. Which, for Mizzou, is complicated at times. Working at Mediacom is just like working at Mizzou dealing with customers that are not happy with the bill they have gotten in the mail or by email.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated Customer Service/Administrative Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated data transformation issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Have a history of managing large amounts of incoming data and processing it expeditiously, while maintaining other tasks at hand. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Francesca Wilson

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Customer Service Representative III

Food Service Worker

Certified Nursing Assistant

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Nursing

High School Diploma -

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Food Service Worker

Customer Service Representative III

Certified Nursing Assistant

Nursing

High School Diploma -

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