Francia Carvajal-Coss
Columbia
Summary
Dynamic and dedicated cashier with a proven track record at Lowes Home Improvement, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction and loyalty through effective communication and problem resolution. Committed to teamwork and maintaining a reliable, efficient checkout process, ensuring a positive shopping experience for all customers.
Overview
2026
2026
years of professional experience
Work History
Cashier
Lowes Home Improvment
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Teacher's Assistant
Boys and Girls Club
2021 - 2022
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Cashier
Food Lion Grocery
2019 - 01.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Assembly Line Worker
General Motors Co
08.1985 - 12.2006
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
Education
No Degree - Psychology
University Pedro Henriquez Ureña
Santo Domingo, Dominican Republic No Degree -
University Autonomous of Santo Domingo
Dominican RepublicSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Reliability and punctuality
- Money handling
- Customer service excellence
Timeline
Cashier
Lowes Home Improvment
03.2023 - Current
Assembly Line Worker
General Motors Co
08.1985 - 12.2006
Teacher's Assistant
Boys and Girls Club
2021 - 2022
Cashier
Food Lion Grocery
2019 - 01.2022
No Degree - Psychology
University Pedro Henriquez Ureña
No Degree -
University Autonomous of Santo Domingo
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