Francise Rice

• Home health aid for disabled adults. Assist in meal planning and cooking, dressing and toileting as needed.

• Home health aid for Alzheimer clients. Certificate in Alzheimer's Care.

• Supervised volunteers in packing, relocating food products, weighed and stored in proper location using a pallet jack.

• Sorted and distributed mail efficiently within designated routes.
• Operated automated sorting equipment to enhance processing speed and accuracy.
• Monitored inventory levels of mailing supplies to ensure operational readiness.
• Trained new staff on safety protocols and operational procedures for mail handling.
• Collaborated with team members to streamline workflow processes and improve delivery times.
• Implemented best practices for handling sensitive and time-critical mail items.
• Led initiatives to reduce errors in mail sorting, improving overall service quality.
• Assisted in developing training materials for onboarding new employees in mail operations.
• Utilized physical strength to move mail and packages of varying sizes and weights.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained a clean and organized workspace to facilitate efficient mail handling processes.
• Followed safety protocols while handling and sorting mail for personal safety purposes.
• Maximized workplace safety with proper handling techniques for heavy or oversized packages.
• Maintained high level of confidentiality with mail items in line with regulations.

• Assist with annual re-certified enrollments. Rearranged files for easy access. Typing, filing and answered phones.

• Managed patient scheduling and appointment coordination to optimize clinic workflow.
• Processed insurance claims and verified patient coverage to ensure billing accuracy.
• Maintained electronic health records using practice management software for seamless information retrieval.
• Assisted patients with inquiries, providing exceptional customer service to enhance overall experience.

Scheduled surgeries per Surgeons availability. Expedited lab work, xrays, and reports to surgeons office two days in advance before surgery by courier. Verified insurance coverage..

• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
• Coordinated communication between patients and healthcare providers to enhance service delivery.
• Assisted in maintaining accurate patient records using electronic health record systems.
• Developed training materials for new staff, improving onboarding processes and team cohesion.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.