Franka Davidson
Clarksville
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality such as keeping customers satisfied. Looking to transition into new field where these transferrable skills can be effectively utilized and advanced.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
07.2024 - Current
- Trained new team members with positive, respectful, and encouraging coaching
- Currently working to achieve Coffee Master.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism and celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained regular and consistent attendance.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Effectively managed high volume customer interactions during busy hours and work well in a fast paced environment.
Barista
Dunkin' Donuts Franchising
08.2023 - 04.2024
- Maintained a clean and organized workspace daily for optimal productivity and safety
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and addressing their needs
- Contributed to a positive team through effective communication and collaboration with colleagues
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Maintained a regular and consistent attendance and punctuality
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment with care.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Helped management keep adequate supply on hand by notifying of shortages
Commissary Bagger
Commissary
06.2019 - 07.2023
- Improved customer loyalty through consistent delivery of friendly service during each interaction.
- Streamlined bagging process through effective organization of grocery items within bags.
- Assisted customers in locating products, improving overall shopping experiences
- Reduced wait times for customers by quickly bagging purchases.
- Contributed to team success by collaborating with cashiers and other staff members
- Maintained a clean and organized environment, promoting a positive shopping experience
Education
Bachelor of Arts - Criminal Justice and Criminology
Washington State University
Diploma -
Vilseck High School
06.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener and Organized
- Customer Service
- Decision-making
- New Hire Training
- Attention to Detail
- Communication
Awards
- Awarded President's Education Award - Award for Outstanding Academic Achievement.
- Awarded White Honor Cord.
- Honoree of National Art Honor Society - Certificate of Membership.
- Awarded Athletic Awards for Soccer and Football.
- Awarded Motivator Award - Soccer Award.
Making It Better Award
Awarded for Scoring a perfect on the EcoSure. Dedication and determination. Always putting the customers first.
Timeline
Barista
Starbucks
07.2024 - Current
Barista
Dunkin' Donuts Franchising
08.2023 - 04.2024
Commissary Bagger
Commissary
06.2019 - 07.2023
Bachelor of Arts - Criminal Justice and Criminology
Washington State University
Diploma -
Vilseck High School
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