Dedicated customer service professional with expertise in claims processing and Medicare knowledge. Proven track record in enhancing customer experiences through effective communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Certified Customer Service Representative
UST Global (Remote)
Orange County
12.2024 - 04.2025
Introduced new members to Medicare, assisting with enrollment and benefits explanation.
Explained claims processes to members and providers for clarity and understanding.
Responded promptly to consumer inquiries through phone, email, and live chat.
Ensured professionalism in all communications, enhancing customer experience.
Certified Customer Service Representative
Whirlpool Cooperation (Remote)
Cleveland
11.2019 - 05.2024
Promoting high customer satisfaction by resolving consumer issues with empathy and friendly service.
Answering incoming calls, emails, and live chats while providing frontline customer support with product and service transactions.
Remaining calm and professional in stressful circumstances, while effectively diffusing tense situations.
Answering inbound calls, emails, and chats to facilitate customer service.
Clinical Allergy Specialist
Motley Family Medical
Smyrna
02.2018 - 09.2019
Conducted comprehensive allergy assessments for diverse patient populations.
Developed personalized treatment plans based on patient needs and medical history.
Educated patients on allergy management and prevention strategies.
Monitored patient responses to allergy treatments and adjusted plans accordingly.