Summary
Overview
Work History
Education
Skills
Timeline
Generic

Freda Anderson

Smyrna

Summary

Dedicated customer service professional with expertise in claims processing and Medicare knowledge. Proven track record in enhancing customer experiences through effective communication and conflict resolution.

Overview

7
7
years of professional experience

Work History

Certified Customer Service Representative

UST Global (Remote)
Orange County
12.2024 - 04.2025
  • Introduced new members to Medicare, assisting with enrollment and benefits explanation.
    Explained claims processes to members and providers for clarity and understanding.
    Responded promptly to consumer inquiries through phone, email, and live chat.
    Ensured professionalism in all communications, enhancing customer experience.

Certified Customer Service Representative

Whirlpool Cooperation (Remote)
Cleveland
11.2019 - 05.2024
  • Promoting high customer satisfaction by resolving consumer issues with empathy and friendly service.
  • Answering incoming calls, emails, and live chats while providing frontline customer support with product and service transactions.
  • Remaining calm and professional in stressful circumstances, while effectively diffusing tense situations.
  • Answering inbound calls, emails, and chats to facilitate customer service.

Clinical Allergy Specialist

Motley Family Medical
Smyrna
02.2018 - 09.2019
  • Conducted comprehensive allergy assessments for diverse patient populations.
  • Developed personalized treatment plans based on patient needs and medical history.
  • Educated patients on allergy management and prevention strategies.
  • Monitored patient responses to allergy treatments and adjusted plans accordingly.

Education

Associate of Science - Radiology

Chattanooga State Community College
Chattanooga, TN
08-1980

Skills

  • Claims processing and Medicare knowledge
  • Customer service and relationship management
  • Communication skills and active listening
  • Conflict resolution and dispute resolution
  • Time management and punctuality
  • Problem solving and creative problem solving
  • Call center experience and call escalation
  • Researching and product knowledge
  • Building rapport and empathy

Timeline

Certified Customer Service Representative

UST Global (Remote)
12.2024 - 04.2025

Certified Customer Service Representative

Whirlpool Cooperation (Remote)
11.2019 - 05.2024

Clinical Allergy Specialist

Motley Family Medical
02.2018 - 09.2019

Associate of Science - Radiology

Chattanooga State Community College
Freda Anderson