Summary
Overview
Work History
Education
Skills
Timeline
Generic

Freda Ratliff

Kodak

Summary

I have worked in the medical field for several years. I have compassion for people and have great customer relation skills. I also have medical terminology and transcription experience.

Overview

38
38
years of professional experience

Work History

Director of Patient Services

Greenbrier Medical
07.2021 - Current
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Do prior authorizations for patient's medications. Work with pharmacies, insurance companies and patients. Complete medication prior authorizations in Cover My Meds.
  • Submit and verify daily charges and send to billing.
  • Do referrals to specialists for continued patient care.
  • Do prior authorizations for medical imaging procedures
  • Schedule medical imaging procedures with facilities and contact patient with information regarding appointments.
  • Review and correct charges on patient accounts
  • Review and correct lab diagnosis errors
  • Review charges for correct CPT and ICD-10 codes.

Business Office Manager

Brookdale Senior Living Inc.
03.2020 - 07.2022
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maximized cash flow through optimal billing and collection processes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Hiring and onboarding of new employees. Maintained and kept accurate and updated employment records.
  • Responsible for employees times cards. Made corrections and submitted to payroll.

Radiology Receptionist

University Cancer Specialists
11.2016 - 04.2020
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted with medical coding and billing tasks.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Conducted patient intake interviews, recording and documenting relevant information.

Patient Service Rep.

University Physician\'s Associations (UPA)
05.2015 - 11.2016
  • Work with 6 physician's and 2 PA's and do check in and check out for all provider's patients.
  • Messaging between patient's, nursing and physicians.
  • Scheduling patient's following up appointment for all physician's with very different schedules.
  • Answer phones and schedule patients.
  • Scanning of emails to appropriate patient's charts.
  • Took copayments and compiled daily financial records.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Balanced deposits and credit card payments each day.

Secretary

Gary Gribble, MD
02.2010 - 03.2015
  • Scheduling of patient follow-up appointments with physician.
  • Scheduling patient procedures and tracking of reports after procedures are complete.
  • Reminder calls to patient.
  • Answered phone calls and addressing patient issues and concerns.
  • Forwarded questions and concerns to physician and then called patient's back with information from physician.
  • Greeted patient's as they come in the office by doing check in and check out.
  • Collected copayments and balances due from patients.
  • Did referral's to specialists.

Radiology Secretary

Fort Sanders Sevier Medical Center
09.1997 - 05.2010


  • Answered 17 line phone for the Radiology/Cardiopulmonary Department and scheduled patient exams with physician offices.
  • Worked delayed claims data base to ensure accurate exam charges to patients.
  • Served as liaison between physician office's and radiologist.
  • Copied patient x-rays and made CD's to include patient procedures.
  • Called patient's when additional imaging was needed.
  • Visited physician offices to strengthen relations accompanied by department leader.

Reservation Manager /Group Sales

Shular Inn
05.1995 - 09.1997
  • Greeted buses when they arrived at the hotel with reception.
  • Planned events and itinerary's for each group.
  • Managed reservation and switchboard.​







Public Relations

Buchanan General Hospital
05.1990 - 04.1994
  • Planned health fairs for large local companies for their employees and also community health fairs.
  • Managed hospital volunteer program and award programs.
  • Organized hospital employee award ceremonies and appreciation programs.
  • Planned hospital picnics and events.
  • Worked as a member of the Chamber of Commerce planning committee for community events such as parades, Toys for Tots and fund raisers.
  • Managed hospital gift shop which was staffed with our volunteers.
  • Oversee finances and accounting for the gift shop and merchandise reorders.
  • Worked with Public Relations Director recruiting new physicians to the area.
  • Assisted the physician's family with information about relocation, schools and real estate.
  • Worked with Relay for Life fund raising.


Financial Counselor / Refund Clerk

Buchanan General Hospital
05.1987 - 05.1990


  • Answered phone in the business office to assist with patient accounts.
  • Researched refund and did reimbursements when overpayments were made by insurance companies when patient's had more than one insurance.
  • Did financial statements and counseling to see how much they could pay each month on their hospital bills and did collections.
  • Posted Medicare vouchers and payments.
  • Collect and post payments to patient accounts.

Education

3 years - Computer Science

Southwest Virginia Community College
Claypool Hill, VA

Skills

  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Proficient in cash management
  • Multi-line phone talent
  • Medical terminology knowledge
  • MS Windows proficient
  • Professional

Timeline

Director of Patient Services

Greenbrier Medical
07.2021 - Current

Business Office Manager

Brookdale Senior Living Inc.
03.2020 - 07.2022

Radiology Receptionist

University Cancer Specialists
11.2016 - 04.2020

Patient Service Rep.

University Physician\'s Associations (UPA)
05.2015 - 11.2016

Secretary

Gary Gribble, MD
02.2010 - 03.2015

Radiology Secretary

Fort Sanders Sevier Medical Center
09.1997 - 05.2010

Reservation Manager /Group Sales

Shular Inn
05.1995 - 09.1997

Public Relations

Buchanan General Hospital
05.1990 - 04.1994

Financial Counselor / Refund Clerk

Buchanan General Hospital
05.1987 - 05.1990

3 years - Computer Science

Southwest Virginia Community College

Similar Profiles

CREATE PROFILE
Freda Ratliff