Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frederick Williams

Memphis

Summary

Dynamic professional with extensive experience at Affinity Care Providers, excelling in resident care and clear communication. Proven ability to monitor health and well-being, ensuring safety and comfort. Skilled in service documentation and basic lifesaving techniques, fostering strong relationships with clients and their families while enhancing care plans for optimal outcomes.

Overview

23
23
years of professional experience
1
1
Certification

Work History

DSP

Affinity Care Providers
Cordova
11.2024 - Current
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Drove clients to doctors' appointments and social outings.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted clients with maintaining good personal hygiene.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Recorded client status progress and challenges in logbooks and reports.
  • Consulted with client care team to continually update care plans.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Built strong and trusting rapport with clients and loved ones.

Delivery Specialist

Orielly's Auto Parts
Memphis
03.2022 - 11.2024
  • Inspected vehicles prior to loading and unloading cargo to verify safety standards were met.
  • Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption.
  • Ensured compliance with applicable laws and regulations related to transportation and logistics.
  • Managed daily delivery operations to ensure timely and accurate deliveries of goods.
  • Performed routine maintenance checks on all equipment used during deliveries.
  • Responded quickly to any changes or unexpected delays during deliveries.
  • Handled escalated situations involving driver disputes or other urgent matters promptly.
  • Coordinated with vendors and customers to ensure smooth delivery processes.
  • Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
  • Processed orders accurately according to customer requirements.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Remained calm and pleasant with customers at all times, even during tense situations.
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Delivered items to customers and presented invoices for payments.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Presented order bills and collected payments for deliveries.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Loaded and unloaded vehicles at distribution center and delivery address.

Armed Security Supervisor

Copeland Security Services
Memphis
05.2002 - 10.2013
  • Reviewed security logs and video footage to detect any unauthorized activities or violations of protocol.
  • Supervised a team of armed guards and ensured compliance with safety protocols.
  • Maintained accurate records of incident reports, employee work schedules, and payrolls.
  • Prepared detailed reports summarizing all incidents that occurred during shifts under my supervision.
  • Assisted with the recruitment process for new hires by conducting interviews and background checks.
  • Developed and implemented strategies for improving security measures.
  • Performed regular patrols of the facility to identify potential security risks or hazards.
  • Identified areas where security could be improved and suggested solutions accordingly.
  • Investigated complaints from staff regarding security issues or concerns.
  • Conducted daily security assessments and monitored surveillance cameras.
  • Dispatched officers when needed and provided guidance throughout their shift if required.
  • Coordinated investigations into any suspicious activity or criminal incidents on site.
  • Enforced policies related to firearms, hazardous materials, and other safety regulations at the facility.
  • Responded quickly to emergency situations such as bomb threats, robberies, fires.
  • Monitored access control systems to ensure only authorized personnel were allowed entry to premises.
  • Provided training in weapons handling and proper use of force procedures for all guards assigned under my supervision.
  • Collaborated with law enforcement agencies on investigations related to criminal activity on site.
  • Coordinated with law enforcement agencies in emergency situations.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
  • Evaluated credentials of personnel and provided temporary badges to visitors.
  • Maintained order and safety while providing customer service and information to facility visitors.
  • Investigated reported incidents to protect company assets.
  • Tracked vehicles on premises, including license plate numbers.
  • Monitored building access and identified all officials and employees before authorizing entrance.
  • Patrolled large commercial facility on irregular schedule to look for suspicious activities.
  • Mentored employees in handling issues with customers, tenants and other individuals.
  • Monitored and logged key and key card issuance.

Education

Associate of Applied Science - X-ray Technician

Anthem Career College
Memphis, TN
05-2014

Skills

  • Basic lifesaving skills
  • Service documentation
  • Resident care associate
  • Clear communication
  • Personal oxygen delivery
  • Resident care associate (RCA)

Certification

  • Member of S.C.D.A.
  • Chemical Agent
  • Taser, Stun Gun
  • Baton

Timeline

DSP

Affinity Care Providers
11.2024 - Current

Delivery Specialist

Orielly's Auto Parts
03.2022 - 11.2024

Armed Security Supervisor

Copeland Security Services
05.2002 - 10.2013

Associate of Applied Science - X-ray Technician

Anthem Career College

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Frederick Williams