Learning New tools and Tech Platforms
Akash G
IT Analyst with creative Arts Background
Chennai
Summary
Dynamic professional with experience at Sutherland Global Services, excelling in strategic issue analysis and effective team engagement. Proven track record in maximizing agent adherence and reducing customer complaints through analytical decision-making. Adept at prioritizing tasks and fostering collaboration, contributing to successful project outcomes in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certificate
2
2
Languages
3
3
years of post-secondary education
Work History
Real Time Analyst - Associate CS
Sutherland Global Services
11.2024 - Current
- Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.
- Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations.
- Managed approximately 90+ incoming calls, emails and faxes per day from customers
Customer Care Executive
InfoSearch BPO Services
03.2024 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Managed approximately 50+ incoming calls, emails and faxes per day from customers
UI/UX Design Intern
EBramha Techworks Private Limited
11.2023 - 02.2024
- Collaborated with the design team for successful project completion within deadlines.
- Contributed to a positive work environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Visual Communication
Apollo Arts And Science College
Chennai, India 03.2021 - 03.2024
Skills
Additional Information
Creative Experience
Associate Director, Dialogue Writer & Actor (Villain)
Feature Film – Numbers | 2021 – 2023
Worked on the independent feature film Numbers, centered on women's safety, set for theatrical release in late 2025. Collaborated with a student-led team to plan and execute the full production. Coordinated with over 150 real police personnel (including DSPs, SIs, and IPS officers), managing both creative direction and on-set logistics.
Key Skills Gained:
• Leadership (from directing and managing on-set operations)
• Communication (through acting and team coordination)
• Collaboration & Time Management (during rehearsals and production)
• Creative Problem Solving (handling live shoots with police and tight schedules)
Certification
[ UI/UX Design], [EBramha techworks private limited] - [Feb 2024]
Interests
Personal Development
Fitness and Mental Well-being
Timeline
Real Time Analyst - Associate CS
Sutherland Global Services
11.2024 - Current
Customer Care Executive
InfoSearch BPO Services
03.2024 - 11.2024
UI/UX Design Intern
EBramha Techworks Private Limited
11.2023 - 02.2024
[ UI/UX Design], [EBramha techworks private limited] - [Feb 2024]
11-2023
Bachelor of Science - Visual Communication
Apollo Arts And Science College
03.2021 - 03.2024
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
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