Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

G MADAN KUMAR

Tirupur

Summary

Enterprising Branch Operations successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Overview

11
11
years of professional experience

Work History

Deputy Branch Manager

IndusInd Bank Ltd
12.2022 - Current
  • Ensuring audit related deliverables by liaising with auditors to ensure smooth execution of audit.
  • Handled both internal and external audits by delivering required parameters as per the prescribed norms.
  • Ensuring compliance with due processes and guidelines.
  • Liaising with the Branch head, cluster office and other branch offices to ensure the smooth management of operations.
  • Review daily/ periodic reports (e.g. overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc.) and take proactive action to ensure profitable and ethical business.
  • Establish and strengthen relations with key customers to generate sustained business.
  • Ensure that all staff are adequately trained on the products of the bank, sales processes and various policies of the bank.
  • Responsible for proper upkeep of branch premises and assets including safety and security.
  • Expert Advises to Subordinates collegeus, Joints calls on Branch service parameters, customers Investment Portfolios, MF, LI, Term Deposits and CASA Account.
  • Point of Contact for HNI clients, Branch Operations and Handling Customer escalations.
  • Maintained friendly and professional customer interactions.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Branch Operations Head

Axis Bank Ltd
01.2021 - 12.2022
  • Branch Front Desk operations Transaction Authoriser, Customer Queries and request processing.
  • Responsible for Ops team productivity CASATD, MF, LI, GI, FEE and Asset products.
  • Branch Administration and Upkeep.
  • Liaising with auditors to ensure smooth execution report Closure on Time.
  • Validating Account Opening Documentation in CASA and Onboarding Customer in CIB/Net banking.
  • Ensuring Bank Standards maintained in Service processing across products.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Branch Process Manager

CICI Bank Ltd
11.2013 - 01.2021
  • Branch Process Manager for 120 branches across Karnataka Zone comprising six Regions to oversee the level of compliance, annual audit preparations and processes by reviewing process guidelines applicable to branch banking.
  • Ensuring process adherence with all regulatory and statutory requirements aligned to the extant internal and external guidelines governing the business.
  • Undertake various audit tasks assigned as per the audit calendar within the target time.
  • Timely, accurate, concise and effective documentation of audit reports.
  • Identify any operational risk with aim to reduce costs and improve productivity through removal of duplicate, redundant and unproductive tasks in processes.
  • Upon identification of control gaps initiate remediation and validation without compromising unduly on customer service.
  • Uphold Process Management Framework and ensure deviations are kept to minimum and with requisite approvals.
  • Follow up and MIS reporting to Zonal Head, ratings and implementations of plans.
  • Facilitating branches to achieve outstanding audit rating. Identify and mitigate risks associated with day-to-day retail banking branch operations.
  • Review and follow up of rectification responses from the auditee for early rectification of audit comments and timely closure of audit files.
  • Timely updation of audit database and follow up with concerned department for submission of Audit response and review of the same.
  • Liaising with the Regional Heads and branch heads for any completion of pendencies in the process tracker.
  • Keep learning and keeping self, abreast of statutory norms and regulations governing the branch banking business.

Education

PGDB - BANKING

BSC (Post Graduate Diploma Banking)

Skills

  • Comprehensive problem-solving abilities
  • Excellent verbal and written communication skills
  • Self-motivation with high level of energy
  • Quick learner
  • Proactive in nature
  • Optimistic
  • Training and mentoring
  • Compliance
  • Team management
  • Cash handling expertise
  • Operational reports
  • Customer service
  • Branch operations management
  • Cash handling

Languages

English
Tamil
Hindi
Kannada

Personal Information

  • Father's Name: Mr. B. Govindraj
  • Date of Birth: 05/21/88
  • Nationality: Indian
  • Marital Status: Married

Timeline

Deputy Branch Manager

IndusInd Bank Ltd
12.2022 - Current

Branch Operations Head

Axis Bank Ltd
01.2021 - 12.2022

Branch Process Manager

CICI Bank Ltd
11.2013 - 01.2021

PGDB - BANKING

BSC (Post Graduate Diploma Banking)

Similar Profiles

CREATE PROFILE
G MADAN KUMAR