Gabriela Blackwell
Cleveland
Summary
Excels in customer service and problem-solving, demonstrating exceptional attention to detail and relationship building. Achieved significant improvements in inventory management and customer engagement, leveraging bilingual abilities to foster inclusive communication.
Overview
16
16
years of professional experience
Work History
Receive Associate
Amazon Fulfillment
11.2023 - Current
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Received training in other departments to broaden skills and knowledge.
- Maintained exceptional quality while receiving inventory to ensure accuracy of counts and product descriptions.
- Stowed and picked items in a timely matter to ensure customers received packages in a timely matter.
Assistant Manager/Server
Tres Hermanos Mexican Restaurant
03.2019 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations for both customers and employees.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Oversaw daily operations to maintain restaurant cleanliness and organization.
Front Office Clerk
Bradley County Health Department
04.2017 - 03.2019
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms.
- Directed phone inquiries, answered patient questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of guest information by adhering to strict data protection policies and procedures.
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Sales Associate
Genevieve Bond Gifts
11.2014 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Server/Cashier/Hostess
Tres Hermanos Mexican Restaurant
08.2008 - 02.2015
- Answered and quickly redirected calls including accurately receiving to-go orders.
- Skillfully promoted items on beverage lists and weekly specials.
- Routinely supported other areas of the restaurant as requested, including answering telephone calls, cleaning tables, and completing financial transactions for other staff members.
- Displayed enthusiasm and knowledge about restaurant’s menu and products.
- Interacted positively with customers resulting in loyal customers that would visit regularly.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
Education
Early Childhood Education
Cleveland State Community College
Cleveland, TNAssociates Of Cosmetology - Aesthetics
Franklin. Academy
Cleveland, TN05.2013
Skills
- Customer service
- Time management
- Attention to detail
- Customer interaction
- Cash handling
- Bilingual in conversational Spanish
- Customer engagement
- Relationship building
- Courteous and professional
- Oral communication
- Issue resolution
- Cross-functional teamwork
- Point of sale operation
- Problem-solving abilities
- Friendly and helpful
Timeline
Receive Associate
Amazon Fulfillment
11.2023 - Current
Assistant Manager/Server
Tres Hermanos Mexican Restaurant
03.2019 - 10.2023
Front Office Clerk
Bradley County Health Department
04.2017 - 03.2019
Sales Associate
Genevieve Bond Gifts
11.2014 - 03.2017
Server/Cashier/Hostess
Tres Hermanos Mexican Restaurant
08.2008 - 02.2015
Early Childhood Education
Cleveland State Community College
Associates Of Cosmetology - Aesthetics
Franklin. Academy
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