Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Adams

Murfreesboro

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Logan’s Roadhouse. Proven ability to enhance guest experiences through effective communication and upselling techniques. Strong multitasking and teamwork capabilities, ensuring efficient service delivery while maintaining high cleanliness standards. Committed to fostering positive relationships and adapting to diverse customer needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Logan’s Roadhouse
06.2014 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.
  • Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for guests.
  • Assisted in menu presentation, effectively communicating daily specials to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely and accurate food service delivery.
  • Adapted quickly to changing environments during peak hours, managing multiple tables efficiently.
  • Supported team members by assisting with order taking and food running tasks as needed.
  • Followed safety and sanitation protocols diligently to uphold health standards in the restaurant.
  • Engaged with guests to build rapport, fostering a positive dining experience through interpersonal skills.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Elderly Caregiver

A+ Medical
09.2021 - 07.2022
  • Provided compassionate support to elderly clients, ensuring comfort and well-being.
  • Assisted with daily living activities, promoting independence and dignity.
  • Monitored health conditions, reporting changes to healthcare

Lunch Server

College Street Elementary School
09.2020 - 05.2021
  • Delivered meals efficiently to students, ensuring timely service during lunch hours.
  • Assisted in maintaining cleanliness and organization of dining area, promoting a healthy environment.
  • Collaborated with kitchen staff to streamline meal preparation processes and improve service flow.
  • Monitored student dietary restrictions, providing appropriate meal options to accommodate needs.
  • Implemented effective communication with students and faculty to address meal-related inquiries.
  • Ensured compliance with health regulations while serving meals, prioritizing safety and hygiene standards.
  • Adapted quickly to changing daily menus based on availability and student preferences.
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
  • Collaborated with kitchen staff to ensure timely and accurate order preparation.
  • Assisted in maintaining restaurant cleanliness for an inviting dining environment.

Substitute Teacher

College Street Elementary School
11.2018 - 03.2019


  • Facilitated classroom management strategies to maintain a productive learning environment.
  • Adapted instructional materials and activities for various subjects and grade levels.
  • Supported teachers by providing individualized attention to students requiring additional assistance.
  • Fostered positive relationships with students, promoting inclusivity and respect within the classroom.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Supervised lunchroom and recess activities.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
  • Engaged parents and guardians in their children's learning process through regular communication and feedback.

Education

Bachelor of Science - Early Childhood Development

Purdue University
West Lafayette, IN
02.2019

Healthcare And Rehabilitation

Warren County High School
Morrison, TN
05.2008

Skills

  • Patience and empathy
  • Child supervision
  • CPR training
  • Childcare
  • Positive reinforcement
  • Hygiene and cleanliness
  • Activity planning
  • Meal preparation
  • Group leadership
  • Child development
  • Age-appropriate activities
  • Observation and assessment
  • Safety awareness
  • Housekeeping abilities
  • Behavior management techniques
  • Emotional development
  • Care management
  • Early childhood education
  • Housekeeping
  • Interpersonal relationships
  • Personal hygiene assistance
  • Toilet training
  • Healthy environments
  • Lesson plan development
  • Recordkeeping requirements
  • Dietary requirements
  • Curriculum planning
  • Nutrition expertise
  • Field trip planning
  • Infection control
  • Early childhood literacy
  • Safety
  • Sanitation
  • Child safety procedures
  • Recreation planning
  • Social development oversight
  • Security control
  • Child development knowledge
  • Reading skills
  • Child development support
  • Special needs experience
  • Creative lesson planning
  • Active listening
  • Friendly and respectful
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Child safety
  • Creative thinking
  • Coordination and teamwork
  • Attention to detail
  • Punctual and reliable
  • Health and safety
  • Multitasking
  • Caring and responsible
  • Organizational skills
  • Decision-making
  • Infant care
  • Conflict resolution
  • Early childhood development
  • Goal setting
  • Food preparation and service
  • Social and emotional development
  • Special needs care
  • Excellent communication
  • Calendaring and scheduling
  • Team building
  • Observing and monitoring behavior
  • Planning and leading activities
  • Analytical thinking
  • Documentation and reporting
  • Educational support
  • Infant care and feeding
  • Child advocacy
  • Child nutrition
  • Microsoft office
  • Team leader
  • Lesson planning
  • Youth mentoring
  • Recreational activities
  • Imaginative Play-based learning
  • Needs assessment
  • Childcare regulations
  • Classroom instruction
  • Interpersonal communication
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Inventory management
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Table setting knowledge
  • Ordering procedures
  • Foreign language proficiency
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Order delivery practices
  • Bill computation
  • Food inspection
  • Upselling techniques
  • Food safety
  • Dish preparation
  • Hostess support
  • Liquor, wine, and food service

Certification

CPR and first aid certification

Timeline

Elderly Caregiver

A+ Medical
09.2021 - 07.2022

Lunch Server

College Street Elementary School
09.2020 - 05.2021

Substitute Teacher

College Street Elementary School
11.2018 - 03.2019

Server

Logan’s Roadhouse
06.2014 - Current

Bachelor of Science - Early Childhood Development

Purdue University

Healthcare And Rehabilitation

Warren County High School

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Gabrielle Adams