Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

GABRIELLE COOK

Johnson City

Summary

Detail-oriented professional with expertise in time management and customer service. Proven ability to enhance delivery efficiency and establish strong client relationships, driving repeat business and satisfaction.

Overview

10
10
years of professional experience

Work History

Certified International Specialist/Courier

DHL
Kingsport
09.2022 - Current
  • Company Overview: Paramount Logistics- Certified International Specialist/Courier ContractQr
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
  • Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
  • Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
  • Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Contacted customers to confirm delivery details and locations.
  • Verified package information to check for accuracy and completeness.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Paramount Logistics- Certified International Specialist/Courier ContractQr

Overnight Cleaning Technician

Partner Industrial Contracting
Kingsport
05.2021 - 07.2022
  • Company Overview: Eastman Chemical Company
  • Cleaned and sanitized areas such as breakrooms, personal offices, cubicles, chemical laboratories, bathrooms, and production areas.
  • Restocked supply closets and did upkeep on cleaning equipment.
  • Assisted other technicians on their routes when needed.
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Assisted in training new team members on company protocols and best practices for exceptional service delivery.
  • Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
  • Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Eastman Chemical Company

Independent Contractor

DoorDash/ UberEATS
Tri-Cities Region
03.2022 - 06.2022
  • Deliver food and grocery to customers in various locations.
  • Interact and build rapport with multiple participating vendors.
  • Interact with customers and vendors to ensure a smooth pickup and delivery.
  • Attempt to exceed expectations of customer on every delivery.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Retail Sales Associate/Cashier

Three Bears General Store
Pigeon Forge
05.2019 - 04.2021
  • Assisted customers when they had a question or were interested in a specific product.
  • Operated cash register.
  • Assisted other cashiers when needed.
  • Spoke directly with customers and had conversations about local area and attractions.
  • Assisted with straightening product (souvenirs, t-shirts, home goods, etc.).
  • Assisted other employees and supervisors when an emergency occurred (lost child, falls, accidental cuts from knife products, assisted with first aid care).
  • Performed opening/closing duties.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.

Retail Sales Associate/ Lead Cashier/ Hostess

Cracker Barrel Old Country Store
Newport
11.2015 - 07.2020
  • Operated cash register and assisted other cashiers when needed.
  • Performed opening/closing duties.
  • Assisted customers on the retail sales floor and pushed targeted products.
  • Restocked merchandise and assisted retail manager in keeping product up-to-date.
  • Assisted in retail inventory counts.
  • Greeted customers and lead them to their tables.
  • Assisted servers in table clean up (removing dirty dishes, sanitizing tables and work stations, swept surrounding areas while assisting customers when needed).

Merchandise Manager/ Merchandise Handler

Cracker Barrel Old Country Store
Newport
03.2019 - 05.2020
  • Received truck orders and assisted other managers and employees in unloading truck.
  • Unpacked merchandise and organized stockroom according to Planograms.
  • Set up merchandise on sales floor according to Planograms and assisted in floor sets and moving merchandise when needed.
  • Assisted other employees on cash register or on sales floor when needed.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.

Education

Bachelor of Science - Clinical Psychology

East Tennessee State University
Johnson City, TN
12-2020

Associate of Science - Business Administration

Walters State Community College
Morristown, TN
12-2017

Skills

  • Microsoft Office
  • Data Analysis
  • Computer Skills
  • Team Building
  • Planogram floor resets
  • Time Management
  • Attention to detail
  • Data Entry
  • Research
  • Cash Handling
  • Inventory Management
  • Problem Solving
  • Organization
  • Logistics coordination
  • Safety compliance
  • Time management
  • Route optimization

Community Service

  • Newport Animal Shelter, Animal Shelter Assistant, Newport, Newport, TN, 03/01/16- 09/01/17, Assisted in cleaning bowls, kennels, animal living areas, and shelter., Assisted customers in choosing animals and walked them through the process of adoption., Fed, watered, and bathed animals as needed., Helped assist animals with daily exercise.
  • Feed My Sheep Soup Kitchen, Volunteer, Newport, TN, 01/01/15- 01/01/16, Assisted in food preparation, accepting donations, providing resources for individuals.

Timeline

Certified International Specialist/Courier

DHL
09.2022 - Current

Independent Contractor

DoorDash/ UberEATS
03.2022 - 06.2022

Overnight Cleaning Technician

Partner Industrial Contracting
05.2021 - 07.2022

Retail Sales Associate/Cashier

Three Bears General Store
05.2019 - 04.2021

Merchandise Manager/ Merchandise Handler

Cracker Barrel Old Country Store
03.2019 - 05.2020

Retail Sales Associate/ Lead Cashier/ Hostess

Cracker Barrel Old Country Store
11.2015 - 07.2020

Bachelor of Science - Clinical Psychology

East Tennessee State University

Associate of Science - Business Administration

Walters State Community College

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GABRIELLE COOK