Gabrielle Davis
Cleveland
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Blue Ridge Pulmonary Medicine. Proven expertise in electronic health records management and exceptional customer service. Adept at resolving conflicts and enhancing patient flow, contributing to a welcoming environment and efficient office operations.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Blue Ridge Pulmonary Medicine
Cleveland
12.2024 - Current
- Greeted patients and visitors to create a welcoming environment.
- Managed incoming phone calls and directed inquiries appropriately.
- Scheduled appointments and maintained accurate patient records.
- Coordinated with medical staff to streamline patient flow.
- Processed patient information using electronic health record systems.
- Handled insurance verifications and collected necessary documentation.
- Assisted in maintaining cleanliness and organization of the reception area.
- Provided administrative support to ensure efficient office operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Receptionist
Long Chevrolet of Athens
- Welcome and direct visitors, ensuring they sign in and are escorted to the appropriate person or department.
- Assist with various administrative tasks such as filing, data entry, and maintaining office supplies.
- Coordinate and schedule meetings, appointments, and conference calls.
- Keep accurate records of visitor logs, appointments, and other important documents.
Assistant Manager
Family Dollar
- Address customer inquiries and complaints, ensuring a positive shopping experience.
- Monitor stock levels, reorder merchandise, and ensure shelves are well-stocked and organized.
- Handle scheduling, payroll, and other administrative duties.
- Assist in achieving sales goals and managing store budgets.
Assistant Manager
Paradise Tanning
- Book and manage appointments for clients, ensuring efficient use of tanning beds.
- Promote and sell tanning packages, lotions, and other related products.
- Process transactions, handle cash, and balance the register at the end of the shift.
- Greet customers, answer their questions, and provide information about tanning services and products.
Education
High School Diploma -
Meigs County High School
05-2011
Skills
- Interpersonal skills
- Creative problem-solving
- Quick learner
- Customer service excellence
- Adaptability to diverse environments
- Electronic health records management
- Appointment scheduling and confirmation
- Insurance verification
- Data entry and confidentiality
- Conflict resolution strategies
- Administrative support and organization
- Cash handling expertise
- Effective communication skills
- Detail orientation and accuracy
- Organizational skills and efficiency
- Front office management and call routing
Timeline
Front Desk Receptionist
Blue Ridge Pulmonary Medicine
12.2024 - Current
Receptionist
Long Chevrolet of Athens
Assistant Manager
Family Dollar
Assistant Manager
Paradise Tanning
High School Diploma -
Meigs County High School