GABRIELLE KAMOLNICK
Knoxville
Summary
College graduate with practical hospitality experience, offering strong customer service, administrative support, and front-of-house operations knowledge. I bring a strong commitment to exceptional client care, supported by effective communication and creative problem-solving skills. I thrive in collaborative environments and am motivated to grow professionally with a company that values continuous improvement, integrity, and meaningful client relationships.
Overview
8
8
years of professional experience
Work History
Field Researcher- Hospitality
Various Roles
10.2024 - 10.2025
- Conducted field research and worked in hospitality sectors, focusing on hotel, pub, and hostel management across eastern Australia to understand the impact of dynamics in local, community hubs.
- Gained skills in bartending, housekeeping, hostel management.
- Enhanced adaptability and problem-solving capabilities by navigating diverse challenges during long-term solo travel, supporting personal growth and resilience.
Barista Shift Lead
Coffee and Chocolate- Downtown Knoxville
08.2022 - 10.2024
- Caffeinated the masses on solo shifts in a high-volume shop located in a busy, iconic area.
- Trusted key-holder.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Managed service operations to foster a welcoming environment and strengthen community engagement.
Administrative Support Specialist
Property Boss Solutions
01.2020 - 12.2021
- Implemented organizational changes in administrative support to align with the recent consolidation of tech support services.
- Redesigned email system to enhance efficiency and streamline response times by 24 hours.
- Facilitated scheduling and coordinated external communications to enhance stakeholder engagement.
- Managed scheduling and calendar events, ensuring optimal time management for senior staff.
- Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
Front Desk Ambassador
Various Roles
02.2018 - 03.2020
- Responsible for triaging between all internal departments to assist guests with concerns, requests, and inquiries.
- Updated CRM database, including authorizing large sums of money and protecting/updating confidential client information.
- Worked closely with regular guests and ensured customized, compassionate, service.
Education
B.A. - Communication Studies
University of Tennessee
Knoxville01-2020
Study Abroad - Spanish Culture
Universidad de Cantabria
01-2019
Interdisciplinary Studies - undefined
East Tennessee State University
01-2017
Skills
- Ability to communicate well with a diverse group of constituents
- Detail-oriented with strong organizational skills
- Thrives in fast-paced environments
- Self-directed worker and skilled multitasker
- Enthusiastic Negotiator
- Service-oriented
LANGUAGES
English
Intermediate Spanish
Section name
- Additional References and freelance experience available upon request
Timeline
Field Researcher- Hospitality
Various Roles
10.2024 - 10.2025
Barista Shift Lead
Coffee and Chocolate- Downtown Knoxville
08.2022 - 10.2024
Administrative Support Specialist
Property Boss Solutions
01.2020 - 12.2021
Front Desk Ambassador
Various Roles
02.2018 - 03.2020
Study Abroad - Spanish Culture
Universidad de Cantabria
Interdisciplinary Studies - undefined
East Tennessee State University
B.A. - Communication Studies
University of Tennessee